Jennifer (Ally) Mills
Ridgeland,SC
Summary
Dynamic and detail-oriented professional with extensive experience at PetSmart, recognized for enhancing customer satisfaction and retention through exceptional grooming services. Skilled in team building and hands-on tasks, I effectively managed client records and trained new staff, ensuring a safe and hygienic environment while delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Professional Dog Groomer
Carolina Canine Hotel and Spa
07.2022 - 04.2025
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
Salon Manager
PetSmart
07.2018 - 05.2022
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
Professional Dog Groomer
PetSmart
09.2017 - 07.2018
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
- Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
Professional Dog Groomer
Soggy Paws
06.2015 - 06.2016
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
Shift Manager
Dairy Queen Grill & Chill
05.2014 - 06.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Camp Counselor/Team Building Leader
Watermarks Camp
05.2012 - 04.2014
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Education
Piedmont Virginia Community College
Charlottesville, VASkills
- Learning New Skills
- Team Building
- Hands On Task Work
- Management Skills
- Customer Service Skills
Timeline
Professional Dog Groomer
Carolina Canine Hotel and Spa
07.2022 - 04.2025
Salon Manager
PetSmart
07.2018 - 05.2022
Professional Dog Groomer
PetSmart
09.2017 - 07.2018
Professional Dog Groomer
Soggy Paws
06.2015 - 06.2016
Shift Manager
Dairy Queen Grill & Chill
05.2014 - 06.2015
Camp Counselor/Team Building Leader
Watermarks Camp
05.2012 - 04.2014
Piedmont Virginia Community College
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