Jennifer W. Battle

In this position, I worked lobby locations to promote awareness of this new company. I gave the ultimate guest experience while offering incentives to preview the new property upgrades for opportunity for purchase. In addition, I also made pre-arrival calls to incoming guests in hopes of booking them prior to arrival.

I worked various Hotel locations representing the company and promoting their program for Vacation Ownership. I also provided concierge services to hotel guests to make their stay more enjoyable.

In this role I managed a team of representatives training and helping them manage their goals and performance needs. I worked the lobby to make sure that all guests and owners were assisted with their needs while maintaining my own performance requirements. I was in charge of scheduling to make sure our performance standards were met and the quality our work was achieved.

Assists all owners, members and non owners with their vacation needs while also using that information to provide opportunities for a sales presentation. I strived to make the guest experience memorable.

My job consisted of welcoming all guests that I came in to contact with to make sure that they were having the ultimate guest experience possible. I assisted in vacation planning as to their needs. My main goal was to build a relationship with guests and book them for their owner review or sale presentation. I would follow up with guests on property by room calls through assigned leads.

I made pre- and post arrival calls while offering elevated concierge and customer services to all owners and guests. I scheduled sales presentations while managing customer expectations and providing the highest level to exceed budgeted sales and volume goals. I also ensured that all owners and guests attending a sales presentation met eligibility requirements and were open to learning more or about Marriott Vacation Club products and services.

During this time, I spent a year in St John, USVI at the Westin until Hurricane Irma/Maria. I provided owners and potential owners the ultimate guest experience while focusing on booking them for sales presentations and exceeding their expectations.

I worked off-site locations and offered premiums to entice guests to attend a sales presentation to learn about vacation ownership.