Jeremiah Balducci-Kittles
North Augusta,SC
Summary
Dynamic Shift Manager at Wifesaver Restaurants with a proven track record in enhancing operational efficiency and delivering exceptional customer service.
Completed Basic Combat Training and Advanced Individual Training as a Network Communication Systems Specialist. Developed strong discipline, teamwork, and leadership skills, along with technical expertise in establishing, securing, and troubleshooting communication networks, firewalls, and radio systems in high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Wifesaver Restaurants
08.2022 - 04.2025
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on best practices and operational procedures.
- Implemented workflow improvements, enhancing efficiency in meal preparation and service delivery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Network Communications Systems Specialist
US Army
02.2025 - Current
- Provided technical support to personnel, improving user satisfaction and system utilization.
- Implemented best practices for cybersecurity measures within IT infrastructure.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Managed system configurations and updates to enhance operational efficiency.
Education
Bachelor of Science - Electrical Engineering
University of South Carolina-Aiken
Aiken, SCHigh School Diploma -
North Augusta High School
North Augusta, SC05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
Affiliations
US Army South Carolina National Guard
Certification
ServSafe Food Handler Certification
Timeline
Network Communications Systems Specialist
US Army
02.2025 - Current
Shift Manager
Wifesaver Restaurants
08.2022 - 04.2025
High School Diploma -
North Augusta High School
Bachelor of Science - Electrical Engineering
University of South Carolina-Aiken