Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Tyson

Dillon

Summary

Dynamic and detail-oriented Certified Pharmacy Technician and Shift Leader with proven expertise at Walgreens in enhancing pharmacy workflow and customer satisfaction. Skilled in medication dispensing and inventory management, I excel in problem-solving and team collaboration, consistently fostering positive relationships and improving operational efficiency. Committed to maintaining confidentiality delivering exceptional service and excellent customer service.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

Walgreens
01.2013 - 01.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.

Shift Leader/ Inventory Specialist

Walgreens
03.2007 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.

Education

High School Diploma - General Studies

Dillon High School
Dillon, SC
05.1998

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Supply restocking
  • Stocking shelves
  • Processing payments
  • Customer service
  • Attention to detail
  • Prioritization and organization
  • Inventory tracking
  • Creative thinking
  • Relationship building
  • Resolving complaints
  • Employee training
  • Staff leadership
  • Certified pharmacy technician

Timeline

Pharmacy Technician

Walgreens
01.2013 - 01.2025

Shift Leader/ Inventory Specialist

Walgreens
03.2007 - 01.2025

High School Diploma - General Studies

Dillon High School

Similar Profiles

CREATE PROFILE
Jeremy Tyson