Military Veteran with 25+ years of leadership, customer service, and operations experience in the U.S. Air Force. Recognized for delivering high-quality service in fast-paced, high-pressure environments while maintaining professionalism, positive rapport, and strict adherence to government regulations, standards, and guidelines. Skilled in conflict resolution, problem-solving, and building strong relationships with diverse groups of people. Experienced in personnel training, large-scale coordination, and ensuring seamless service delivery. Results-driven and dependable, with proven ability to utilize multiple internal resources to create a welcoming and supportive customer experience. Prepared to leverage 25 years of service excellence to deliver outstanding customer care as part of the American Airlines team.
Oversaw security and protection programs designed to keep personnel, property, and missions safe at U.S. and overseas bases.