Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jerilyn Watson

Moncks Corner

Summary

Military Veteran with 25+ years of leadership, customer service, and operations experience in the U.S. Air Force. Recognized for delivering high-quality service in fast-paced, high-pressure environments while maintaining professionalism, positive rapport, and strict adherence to government regulations, standards, and guidelines. Skilled in conflict resolution, problem-solving, and building strong relationships with diverse groups of people. Experienced in personnel training, large-scale coordination, and ensuring seamless service delivery. Results-driven and dependable, with proven ability to utilize multiple internal resources to create a welcoming and supportive customer experience. Prepared to leverage 25 years of service excellence to deliver outstanding customer care as part of the American Airlines team.




Overview

11
11
years of professional experience

Work History

Senior Advisor, Plans and Programs

United States Air Force
05.2023 - 10.2024

Oversaw security and protection programs designed to keep personnel, property, and missions safe at U.S. and overseas bases.

  • Led a 16‑member Plans and Programs office supporting four major commands and safeguarding $49B in space assets.
  • Authored a contingency plan connecting two Major Commands and 19 organizations, shielding a $233M national airborne operations asset and executing within 36 hours.
  • Directed base defense security officers managing access for 1,500+ customers daily.
  • Revitalized the Defense Biometric Identification System, improving transmission capabilities by 95%.

Director of Security Operations

United States Air Force
04.2022 - 05.2023
  • Oversaw multi-functional operations, including employee training, workforce deployment, and large scale event planning, ensuring smooth execution and high team performance.
  • Directed a 125-member team, safeguarding over 1,000 individuals while managing a $103M program that improved efficiency, service delivery, and organizational readiness.
  • Coordinated logistics and security for international humanitarian relief operations, protecting $20M in resources and supporting the delivery of aid to 300,000 people, demonstrating exceptional crisis management and customer care under pressure.
  • Served in a dual leadership role, managing day-to-day operations while mentoring 10 staff members through high-visibility projects and ensuring flawless execution of critical initiatives.
  • Conducted a workforce optimization study, realigning 103 positions and $500K in resources to increase efficiency, reduce staffing needs by 37%, and enhance overall service delivery.
  • Led a diverse 470-member team across 65 specialties, developing strategies for a $1.86B initiative that earned 7 major awards for excellence in leadership, innovation, and organizational success.

Deputy Director of Security Operations

United States Air Force
01.2020 - 01.2022
  • Oversaw and coordinated comprehensive safety and security measures to protect staff, facilities, and sensitive information, ensuring smooth daily operations and customer confidence.
  • Led a team of 102 personnel in managing safety and service operations for $3.7B in resources, applying strong leadership and organizational skills to maintain efficiency and compliance.
  • Directed the implementation of advanced detection technology valued at $3.8M, strengthening safety measures and enabling mission success for over 2,300 operations without incident.
  • Managed a $325K security upgrade project, installing 50 high-definition cameras that improved monitoring, increased efficiency, and enhanced the overall customer and staff experience.

Senior Operations Manager

United States Air Force
01.2019 - 01.2020
  • Led and coordinated operational activities, including strategic planning, process improvement, resource allocation, and team management.
  • Oversaw security operations for 257 personnel, ensuring the protection of 150 Minuteman III ICBMs and $3B in assets while coordinating support for Security Forces Group leadership.
  • Led safety improvements as part of the Best ICBM Wing in Air Force Global Strike Command 2019, achieving 2.5M miles without a mishap through effective changeover protocols and team management.
  • Coordinated a comprehensive nuclear code change for 120 missile sites without security incidents and led the first squadron to full compliance as a Violence Prevention instructor.

Senior Training Coordinator | Personnel Manager

United States Air Force
01.2018 - 01.2019
  • Developed and implemented training programs and managed staff development and personnel-related functions.
  • Commanded 85 Security Forces personnel in securing $3.3B in assets, including 150 ICBMs; provided effective command and control in various security operations.
  • Coordinated travel and lodging logistics for 120 personnel during a 3-day joint training exercise with the Army, ensuring seamless transportation and accommodations; recognized with the Air Force Achievement Medal for outstanding service delivery.
  • Directed operations upgrade training for 17 personnel, eliminating a 5-month backlog and raising test averages to 86%, significantly improving squadron readiness.

Senior Program Manager | Intelligence

United States Air Force
01.2016 - 01.2018
  • Led the development and implementation of safety and emergency response programs designed to prevent and resolve potential threats, ensuring the protection of staff, customers, and facilities.
  • Managed an operations team overseeing multiple safety programs, providing guidance on risk prevention and protection measures for $7.9B in resources across two continents.
  • Identified and resolved 20 high-risk vulnerabilities at a major international hub, safeguarding $5.9B in assets and strengthening safety measures that supported 15,000 successful operations.
  • Designed and implemented an emergency response plan that streamlined communication networks and reduced response times by 98%, significantly improving safety, efficiency, and customer confidence during critical incidents.

Senior Logistic Program Manager

United States Air Force
01.2015 - 01.2016
  • Directed the planning, execution, and optimization of logistics operations, ensuring efficient scheduling, supply management, and smooth service delivery.
  • Managed a logistics team of 11 personnel and $4.1M in resources, providing expert financial oversight for a $350K budget and ensuring efficient use of assets to support daily operations.
  • Coordinated the deployment and support of 34 team members across multiple regions, fulfilling 2,900 operational requirements and maintaining consistent readiness to meet organizational needs.
  • Launched the first wildlife hazard prevention program for a major air base, training staff in safety procedures and safeguarding $1.8B in assets, significantly reducing risks and improving overall safety.

Senior Training Coordinator

United States Air Force
01.2014 - 01.2015
  • Developed and implemented training programs, mentoring team members and managing staff development to strengthen service delivery and workplace performance.
  • Led a team of 43 personnel, providing career guidance, supervisory support, and administrative management to ensure the safety and service readiness of 26,000 individuals and $2.2B in resources.
  • Directed a rapid response to a critical alarm failure, coordinating security measures for 21 facilities and safeguarding $90M in assets, showcasing strong crisis management and problem-solving skills under pressure.
  • Transformed asset tracking by designing a digital database for 30 high-value resources worth $1.8B, streamlining accountability, improving efficiency, and earning formal recognition for innovation.

Education

Bachelor of Science (B.S.) - Criminal Justice

Bellevue University
01.2019

Associate of Applied Science (A.A.S) - Education and Training

Community College of the Air Force
01.2010

Associate of Applied Science (A.A.S) - Criminal Justice

Community College of the Air Force
01.2008

Professional Management Certification -

Community College of The Air Force
01-2015

Advanced Senior Military Leadership Training Certi -

Community College of The Air Force

Skills

  • Customer service and Support
  • Conflict Resolution Skills and Problem-Solving
  • Effective Team Engagement and Rapport Development
  • Effective Communication and Interpersonal Skills
  • Effective time Management
  • Reservations, Rebooking and Itinerary coordinator
  • Compliance with Regulatory Standards
  • Passenger assistance and Travel Coordination
  • Crisis Response and Cultural Sensitivity
  • Software: Microsoft Office Suite 365, Google Docs, SharePoint
  • Proficient in Linux, Mac, and Windows operating systems

Languages

English

Timeline

Senior Advisor, Plans and Programs

United States Air Force
05.2023 - 10.2024

Director of Security Operations

United States Air Force
04.2022 - 05.2023

Deputy Director of Security Operations

United States Air Force
01.2020 - 01.2022

Senior Operations Manager

United States Air Force
01.2019 - 01.2020

Senior Training Coordinator | Personnel Manager

United States Air Force
01.2018 - 01.2019

Senior Program Manager | Intelligence

United States Air Force
01.2016 - 01.2018

Senior Logistic Program Manager

United States Air Force
01.2015 - 01.2016

Senior Training Coordinator

United States Air Force
01.2014 - 01.2015

Associate of Applied Science (A.A.S) - Education and Training

Community College of the Air Force

Associate of Applied Science (A.A.S) - Criminal Justice

Community College of the Air Force

Bachelor of Science (B.S.) - Criminal Justice

Bellevue University

Professional Management Certification -

Community College of The Air Force

Advanced Senior Military Leadership Training Certi -

Community College of The Air Force
Jerilyn Watson