Jermaine Osborne
Seabrook
Summary
Dynamic Housekeeping Supervisor with a proven track record at ABM Janitorial Services, enhancing cleaning protocols and guest satisfaction. Expert in chemical handling and fostering team motivation, I spearheaded eco-friendly initiatives, reducing harmful chemical use significantly. Recognized for exceptional guest relations and innovative staff training methods, I consistently elevated service standards and efficiency.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
ABM Janitorial Services
04.2014 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Trained and mentored new staff on cleaning and safety protocols.
Education
High School Diploma -
Battery Creek
Beaufort, SC05-1997
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Chemical handling
- Ordering cleaning supplies
- Housekeeping
- Team guidance and motivation
- Facilities maintenance
- Clear communication
- Creative thinking
Timeline
Housekeeping Supervisor
ABM Janitorial Services
04.2014 - Current
High School Diploma -
Battery Creek
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