Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Certified Nursing Assistant
Pruitt Healthcare
Rock Hill
05.2026 - Current
Monitored vital signs and reported changes to nursing staff promptly.
Assisted patients with daily living activities and personal care needs.
Supported mobility by helping patients with transfers and ambulation exercises.
Customer Service Representative
Connextions
Concord
12.2023 - 04.2026
Managed account updates and processed customer requests accurately.
Assisted customers with inquiries and resolved issues efficiently.
Maintained detailed records of customer interactions in the CRM system.
CNA - Certified Nursing Assistant
White Oak Manor Lancaster
Lancaster
12.2022 - 11.2023
Monitored vital signs and reported changes to nursing staff.
Assisted residents with daily living activities and personal hygiene.
Documented patient care and observations in electronic health records.
CEI Inspector , Data Entry Specialist
VOLKERT INC
Mobile County
05.2021 - 11.2022
Documented inspection findings and prepared detailed reports for regulatory compliance.
Assisted in developing inspection procedures to enhance quality assurance practices.
Completed logs and paperwork accurately and submitted them on time.
Benefits Verification Representative
Lash Group
Fort Mill
12.2020 - 05.2021
Verified patient benefits for specialty medications through multiple insurance platforms.
Utilized database systems to track and manage benefit verification requests efficiently.
Processed and tracked patient benefit claims according to established procedures.
Enrollment Specialist
Lash Group
Fort Mill
07.2019 - 12.2020
Facilitated patient enrollment in specialty pharmacy programs.
Reviewed and processed patient documentation for accuracy.
Maintained accurate patient records in electronic systems.
Coordinated communication between patients and healthcare providers.