Jernice Lemon
Sumter,SC
Summary
Versatile and results-driven professional with experience at Amazon, adept in warehouse operations and entrepreneurial leadership. Excelled in reducing fulfillment errors and enhancing customer satisfaction through effective problem-solving and team training. Skilled in barcode scanning and fostering strong client relationships, demonstrating a commitment to excellence and efficiency in fast-paced environments.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
17
17
years of professional experience
Work History
Order Fulfillment Associate
Amazon
09.2023 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Trained 30 new associates on basic and advanced shipment procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Managed timely and effective replacement of damaged or missing products.
Owner/Operator
Nicey's Pretty Hustle
04.2008 - Current
- Trained and motivated 6 employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Nursing Assistant
Reflections Home Care Center
03.2022 - 12.2023
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Supported needs of 10+ residents under long-term care.
Education
High School Diploma -
Doris Johnson Senior High School
Nassau, Bahamas06-2009
Skills
- Active listening
- Communication
- Adaptability
- Customer service
- Interpersonal
- Leadership
- Problem-solving
- Critical thinking
- Time management
- Computer Literate
- Interpersonal Communication
Timeline
Order Fulfillment Associate
Amazon
09.2023 - Current
Nursing Assistant
Reflections Home Care Center
03.2022 - 12.2023
Owner/Operator
Nicey's Pretty Hustle
04.2008 - Current
High School Diploma -
Doris Johnson Senior High School
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