Jerrod Garton
Anderson
Summary
Dynamic hospitality professional recognized for delivering high productivity and exceptional customer service. Specialized in order accuracy and time management, contributing to seamless operations. Strong communication and teamwork abilities foster positive dining experiences, ensuring guest satisfaction. Career aspirations include advancing to a leadership role within the hospitality industry.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Da Vinci's Italian Restaurant
Anderson
12.2023 - Current
- Prepared seating charts for large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Adhered to cash handling policies when accepting payments from customers.
- Informed customers of daily specials and signature menu items.
- Maintained an accurate record of all orders taken by waitstaff.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
TOGO Operations
Outback Steakhouse
Anderson
08.2020 - 12.2023
- Greeted customers in a friendly manner and took orders for to-go items.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Adhered to company policies related to health codes and safety regulations at all times.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Packaged and bagged cooked food and prepared items.
Night Shift Manager
SUBWAY®Restaurants
Pendleton
09.2016 - 08.2020
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Mover
JRM store
Pendleton
05.2015 - 08.2015
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
Education
High School Diploma -
Pendleton High School
Pendleton, SC06-2018
Some College (No Degree) -
Tri County Technical College
Pendleton, SCSkills
- Order management
- Cash handling
- Food preparation
- Customer service
- Menu knowledge
- Quality assurance
- Team collaboration
- Conflict resolution
- Employee training
- Sanitation practices
- Effective communication
- Attention to detail
- Problem solving
- Relationship management
- Team supervision
- Detail-oriented
References
References available upon request.
Timeline
Restaurant Waiter
Da Vinci's Italian Restaurant
12.2023 - Current
TOGO Operations
Outback Steakhouse
08.2020 - 12.2023
Night Shift Manager
SUBWAY®Restaurants
09.2016 - 08.2020
Mover
JRM store
05.2015 - 08.2015
High School Diploma -
Pendleton High School
Some College (No Degree) -
Tri County Technical College
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