Jerry Roberson
Dorchester
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
42
42
years of professional experience
Work History
Production Manager
Gerber Collision
Summerville
08.2021 - 07.2025
- Assign jobs to body technicians and followed to completion
- Managed daily production schedules to ensure efficient workflow.
- Coordinated with suppliers to ensure timely delivery of materials.
- Collaborated with management to optimize production processes.
- Enforced safety protocols to promote a secure work environment.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Developed and implemented production schedules to ensure timely completion of projects.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
Wholesale Parts Manager
Spartanburg Dodge
Spartanburg
10.2016 - 04.2021
- Managed inventory levels for automotive parts and accessories.
- Oversaw order fulfillment processes for wholesale clients.
- Trained and guided staff on inventory management systems.
- Coordinated with suppliers to ensure timely delivery of parts.
- Developed relationships with wholesale customers to enhance service.
- Monitored inventory levels and restocked shelves as needed.
- Coordinated with vendors on delivery schedules in order to meet customer demands.
- Maintained accurate records of all orders placed, received, shipped or returned.
- Recruited, trained, supervised and evaluated staff members working in the wholesale parts department.
- Reviewed daily sales figures and generated weekly and monthly reports accordingly.
- Supervised, trained and evaluated staff performance on a regular basis.
- Analyzed market conditions to identify opportunities for growth within the industry.
- Developed and implemented operational strategies to increase efficiency and reduce costs.
- Organized promotional events such as trade shows or conferences in order to attract more customers.
- Audited invoices for accuracy prior to payment processing.
- Prepared reports on sales activity, inventory levels, budgeting, forecasting.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Analyzed parts performance data to identify trends and make informed purchasing decisions.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Utilized parts management software for inventory tracking and order processing.
- Led a team of parts department employees, providing training and performance evaluations.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Established pricing strategies to remain competitive while ensuring profitability.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
Director of Fixed Operations
Rick Hendrick Chevrolet
Charleston
04.1983 - 09.2016
- Directed fixed operations strategy to enhance service and repair efficiency.
- Managed staff training programs to improve customer service and satisfaction levels.
- Oversaw daily operations of service departments, ensuring adherence to company standards.
- Implemented process improvements to streamline workflow across all fixed operations areas.
- Collaborated with sales teams to align service offerings with customer needs and expectations.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Fostered a culture of teamwork and accountability among fixed operations personnel.
- Established vendor relationships to optimize parts procurement and inventory management.
- Managed budget and strategic planning initiatives for the Fixed Operations Department.
- Advised senior executives on strategies for improving operational efficiencies while maintaining cost effectiveness.
- Provided leadership training to dealership personnel on best practices related to fixed operations processes.
- Recruited, trained, mentored, coached, evaluated, developed and retained qualified personnel.
- Developed, implemented, and monitored policies and procedures for the Fixed Operations Department.
- Directed sales activities for all products related to fixed operations including parts, labor, warranty services and accessories.
- Maintained up-to-date knowledge of industry trends and regulatory changes impacting fixed operations.
- Facilitated communication between corporate staff, customers and dealerships to ensure customer satisfaction.
- Evaluated existing processes within the Fixed Operations Department in order to identify opportunities for process improvements.
- Coordinated efforts between technical support teams across multiple locations to improve overall quality assurance standards.
- Performed root cause analysis when investigating complex customer complaints or product failures.
- Developed strong relationships with external vendors in order to secure competitive pricing for parts and services needed by dealerships.
- Monitored customer feedback via social media channels in order to identify potential issues or complaints before they escalate.
- Ensured compliance with relevant safety regulations throughout all aspects of fixed operations activities.
- Analyzed data from surveys to assess customer service levels and identify areas of improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Graduated - Parts
General Motors Parts College
01.1984 - 09.1986
General Studies
Goose Creek HighSchool
Goose Creek, SC 09.2025 - 06.1975
Skills
- Production scheduling
- Inventory management
- Process optimization
- Quality control
- Supply chain coordination
- Team leadership
- Effective communication
- Performance evaluation
- Employee training
- Continuous improvement processes
- Preventive maintenance oversight
- Strong leadership
- Business forecasting
- Cost control
- Experienced in production scheduling
- Timely safety audits
- Procurement specialist
- Training skills
- OSHA compliance
- Materials management
- Inventory management specialist
- Purchasing
Timeline
General Studies
Goose Creek HighSchool
09.2025 - 06.1975
Production Manager
Gerber Collision
08.2021 - 07.2025
Wholesale Parts Manager
Spartanburg Dodge
10.2016 - 04.2021
Graduated - Parts
General Motors Parts College
01.1984 - 09.1986
Director of Fixed Operations
Rick Hendrick Chevrolet
04.1983 - 09.2016