JESICA COLLINS

Lyman

Summary

Proactive professional with 7+ years of experience and a proven knowledge of customer service, data entry, and operating policies & procedures. Aiming to leverage my skills to successfully fill a role at your company.

Overview

years of professional experience

Work History

Insurance Agent / Customer Service Representative

Sitel

Spartanburg, SC

02.2020 - 04.2026

Responsible for fielding incoming customer calls regarding automobile and property policies.
Required to make the necessary adjustments within the policies to cater to the military customers that we serve.
Continually adapting to USAA compliance regulations while simultaneously ensuring that the member experience is both efficient and memorable.
I strive to uphold our high corporate and employee standards by using good judgement and common sense in everything I do while staying true to the core values of service, loyalty, honesty and integrity.

Delivery Driver

Bite Squad

Greenville

10.2019 - 02.2020

Responsible for delivering food to customers from a multitude of restaurants in and around the Greenville area.
Arrived at the restaurant within the allotted time frame.
Ensured that the customer's order was correct and complete before leaving the restaurant.
Delivered the customer's food to the provided address within the allotted time frame.

Captioning Agent & Team Coach

Communication Services for the Deaf

Lubbock, TX

01.2013 - 03.2019

Responsible for captioning phone calls for the deaf and hard of hearing community.
Provided the customer with accurate real time captions that allowed them to retain a sense of independence.
Adhere to strict company wide privacy and compliance policies.
Assist in the new hire classrooms in a coach position.

Education

Bachelor of Science (B.S.) - Human Development & Family Studies

Texas Tech University