Jessenia Marana
Walhalla
Summary
Professional with strong background in customer and patient care interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations.
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.
Experienced with deploying and managing Microsoft technologies to enhance business operations. When I was in college I utilize strong problem-solving skills and technical knowledge to streamline processes and to help stay organized while in school
Overview
5
5
years of professional experience
Work History
Ophthalmic Technician
Clemson Eye
02.2024 - Current
- Administered comprehensive eye examinations, ensuring patient comfort and accurate data collection.
- Operated advanced diagnostic equipment, including OCT and visual field testing devices.
- Educated patients on pre- and post-operative care instructions to enhance recovery outcomes.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Pharmacy Technician
Oconee Neighborhood Pharmacy
02.2022 - 01.2024
- Performed clerical duties, including data entry and filing, accurately and promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Ingles Pharmacy
11.2021 - 02.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Order Picker
Perry Ellis
10.2020 - 01.2021
- Packaged merchandise carefully to minimize damage during transit.
- Utilized handheld scanners for tracking items throughout the picking process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
Education
High School Diploma -
Walhalla High School
Walhalla, SC05-2020
Skills
- Patient care
- Chart documentation
- Medical history documentation
- Appointment management
- Customer service
- Teamwork
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Relationship building
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Ophthalmic Technician
Clemson Eye
02.2024 - Current
Pharmacy Technician
Oconee Neighborhood Pharmacy
02.2022 - 01.2024
Pharmacy Technician
Ingles Pharmacy
11.2021 - 02.2022
Order Picker
Perry Ellis
10.2020 - 01.2021
High School Diploma -
Walhalla High School