Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessenia Marana

Walhalla

Summary

Professional with strong background in customer and patient care interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations.

Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.

Experienced with deploying and managing Microsoft technologies to enhance business operations. When I was in college I utilize strong problem-solving skills and technical knowledge to streamline processes and to help stay organized while in school

Overview

5
5
years of professional experience

Work History

Ophthalmic Technician

Clemson Eye
02.2024 - Current
  • Administered comprehensive eye examinations, ensuring patient comfort and accurate data collection.
  • Operated advanced diagnostic equipment, including OCT and visual field testing devices.
  • Educated patients on pre- and post-operative care instructions to enhance recovery outcomes.
  • Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.

Pharmacy Technician

Oconee Neighborhood Pharmacy
02.2022 - 01.2024
  • Performed clerical duties, including data entry and filing, accurately and promptly.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Pharmacy Technician

Ingles Pharmacy
11.2021 - 02.2022
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Managed inventory by restocking shelves and organizing pharmaceutical supplies.
  • Processed prescription orders using pharmacy management software efficiently.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Order Picker

Perry Ellis
10.2020 - 01.2021
  • Packaged merchandise carefully to minimize damage during transit.
  • Utilized handheld scanners for tracking items throughout the picking process.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed order items.

Education

High School Diploma -

Walhalla High School
Walhalla, SC
05-2020

Skills

  • Patient care
  • Chart documentation
  • Medical history documentation
  • Appointment management
  • Customer service
  • Teamwork
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Relationship building
  • Critical thinking
  • Computer proficiency
  • Microsoft Excel
  • Fast learner

Languages

Spanish
Native or Bilingual

Timeline

Ophthalmic Technician

Clemson Eye
02.2024 - Current

Pharmacy Technician

Oconee Neighborhood Pharmacy
02.2022 - 01.2024

Pharmacy Technician

Ingles Pharmacy
11.2021 - 02.2022

Order Picker

Perry Ellis
10.2020 - 01.2021

High School Diploma -

Walhalla High School
Jessenia Marana