Jessica Addison
Lexington
Summary
Dynamic Pharmacy Technician with experience at Walgreens, and Publix, adept at problem-solving and ensuring patient confidentiality. Proven track record in workflow optimization and insurance billing, enhancing operational efficiency. Recognized for exceptional customer service skills, effectively resolving conflicts and fostering loyalty. Committed to maintaining HIPAA standards while delivering quality care.
Overview
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Customer Service Representative
Walgreens
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Publix Pharmacy
Education
White Knoll High School
Lexington, SCSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Patient confidentiality
- Insurance verification
- HIPAA
Certification
CPR
Timeline
Pharmacy Technician
Walgreens
Customer Service Representative
Walgreens
Pharmacy Technician
Publix Pharmacy
White Knoll High School
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