Jessica Baker
Conway
Summary
Experienced 911 Emergency Communications Manager leading teams in high-pressure environments. Specializes in crisis management, decision-making, and communication, ensuring compliance with departmental policies and public safety standards. Guides teams through critical incidents while maintaining operational efficiency.
Overview
27
27
years of professional experience
Work History
911 Emergency Communications Manager
Horry County 911
Conway
11.2024 - Current
- Led communications department, providing employee job training to enhance operational skills.
- Responded promptly to inquiries from the customers we service regarding employee complaints.
- Ensured compliance of not only Department policies and guidelines, but County policies and guidelines as well.
- Managed multiple daily projects and tasks, aligning departmental activities with expectations.
- Facilitated communication with public safety agencies to ensure effective event management.
- Developed monthly overtime/standby list, collaborating with team members to secure daily coverage during employee shortages.
911 Emergency Supervisor
Horry County 911
Conway
04.2013 - 11.2024
- Delegated tasks to staff, establishing clear priorities and goals to enhance team focus.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance, delivering ongoing feedback and coaching to foster continuous improvement.
- Mediated employee conflicts, facilitating resolutions to disputes and promoting a collaborative work environment.
911 Emergency Specialist
Horry County 911
Conway
09.1999 - 04.2013
- Answered 911 calls and non-emergency requests, assessing emergency type, location, and response priority to ensure timely assistance.
- Provided life-saving instructions over the phone while maintaining calm in high-stress situations.
- Dispatched police, fire, and EMS units via radio using Computer Aided Dispatch (CAD) systems to facilitate rapid response to emergencies.
- Monitored safety of field personnel, maintaining situational awareness of emergency personnel locations and incidents to enhance operational efficiency.
- Retrieved information from NCIC regarding wanted/missing persons, stolen vehicles, and warrants.
Education
High School Diploma -
Conway High School
Conway, SC06-1998
Skills
- Crisis management
- Public relations
- Project management
- Policy compliance
- Effective communication
- Problem-solving
- Time management
- Organizational skills
- Multitasking
- Teamwork
- Active listening
Timeline
911 Emergency Communications Manager
Horry County 911
11.2024 - Current
911 Emergency Supervisor
Horry County 911
04.2013 - 11.2024
911 Emergency Specialist
Horry County 911
09.1999 - 04.2013
High School Diploma -
Conway High School