Jessica Baxley
Belton
Summary
Dynamic sales leader with proven success at Petsense, driving revenue growth through effective strategies and team mentorship. Expert in relationship selling and stockroom management, fostering a collaborative environment that enhances performance. Recognized for enhancing store appeal and maintaining high standards of customer service, resulting in increased customer loyalty.
Overview
13
13
years of professional experience
Work History
Team Lead Sales Associate
Petsense
08.2023 - 07.2024
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Cothrans Surplus
11.2011 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
Seasonal Retail Sales Associate
TJ Max
08.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Education
GED -
Anderson District 2 Adult Education
Pelzer, SC06-2021
Skills
- Strong leadership
- Stockroom management
- Team building
- Relationship selling
- Merchandise flow
- Floor operations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Team Lead Sales Associate
Petsense
08.2023 - 07.2024
Seasonal Retail Sales Associate
TJ Max
08.2019 - 01.2020
Sales Associate
Cothrans Surplus
11.2011 - 09.2022
GED -
Anderson District 2 Adult Education
Similar Profiles
Shanna ShieldsShanna Shields
Training Store Manager at PetsenseTraining Store Manager at Petsense
Alisha EvansAlisha Evans
Dog Grooming Assistant at PetsenseDog Grooming Assistant at Petsense
Mike FanslerMike Fansler
Team Member at PetsenseTeam Member at Petsense