Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA BENFIELD

Indian Land

Summary

Offering twenty years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Professional personnel manager with proven track record in strategic human resources leadership. Adept at fostering team collaboration and driving results, ensuring adaptability to changing needs. Skilled in talent acquisition, employee relations, and performance management while maintaining high standards and reliability. Known for strong interpersonal skills and results-driven approach.

Overview

16
16
years of professional experience

Work History

Human Resource Manager

Climbing Collective
01.2018 - Current
  • Address employee concerns and resolve workplace issues while promoting a positive and inclusive culture.
  • Oversee payroll for all 9 locations and ensure timely, accurate payments.
  • Manage employee benefits and answer questions.
  • Ensure HR policies follow labor laws and company standards.
  • Handle workplace investigations and claims (e.g., workers’ comp).
  • Train staff on HR tools as needed.

Assistant/ Operations Manager

Gap Inc
08.2017 - 01.2018
  • Managed staff of 30+ sales associates, 5 team leaders and 4 assistant managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Planned budgets and authorized payments and merchandise returns
  • Increased profits through effective sales training and troubleshooting profit loss areas

Store Manager

Eblens
10.2011 - 07.2017
  • Responsible for providing outstanding customer service.
  • Handling and filing all weekly and monthly paperwork.
  • Ensuring all cash sales are handled properly.
  • Staying within payroll budget and scheduling up to 25 employees.

Operations Manager

Sports Authority
09.2009 - 10.2011
  • Handled all customer complaints and offered exceptional customer service.
  • Completed and executed all new hire paperwork and maintained employee files.
  • Scheduled staff efficiently to maximize sales and accommodate store traffic.
  • Handled and filed all company invoices and shipment related paperwork.

Education

Associate of Arts - Fine Arts

Fulton Montgomery Community College
Fulton, NY
05-2004

Skills

  • Exceptional Customer Support
  • Strong Verbal Communication
  • Fraud Prevention
  • Payroll Processing
  • Excel Data Analysis Skills
  • Employee Training
  • Schedule and calendar management
  • Sensitive Material Management
  • Effective Problem Resolution

Timeline

Human Resource Manager

Climbing Collective
01.2018 - Current

Assistant/ Operations Manager

Gap Inc
08.2017 - 01.2018

Store Manager

Eblens
10.2011 - 07.2017

Operations Manager

Sports Authority
09.2009 - 10.2011

Associate of Arts - Fine Arts

Fulton Montgomery Community College
JESSICA BENFIELD