Jessica Berry
Piedmont
Summary
Highly accomplished, MBA-educated Client Executive and Sales Leader with over 13 years of experience in the competitive telecommunications and technology sectors. Proven ability to drive B2B and B2C sales, manage complex client relationships across multi-dwelling units (MDU), and consistently exceed KPIs, ranking in the Top 5% of enterprise performers. Expertise in strategic leadership, direct marketing, and cultivating high-performing sales teams.
Overview
16
16
years of professional experience
Work History
Client Executive
Verizon
Greenville
10.2024 - 12.2025
- Achieved top 5% performer ranking in enterprise for 2025 by surpassing sales and service revenue targets.
- Cultivated and managed sales across 200+ Multi-Dwelling Unit (MDU) communities within 5G Home footprint.
- Drove sales growth through market data analysis, direct marketing strategies, and community engagement events.
- Collaborated with cross-functional teams to resolve customer escalations, promoting retention and strong channel partner relationships.
Senior Retail Manager
Verizon
Greenville
05.2012 - 10.2024
- Achieved Top 10 ranking in South East Region for Sales Revenue (2023) with five-time Winner's Circle recognition.
- Managed comprehensive store operations, mentoring future leaders and technical support staff.
- Exceeded monthly sales and revenue quotas through effective coaching and staff motivation.
- Fostered a competitive and accountable team environment, prioritizing daily, weekly, and monthly sales forecasts.
- Achieved a perfect score on the retail corporate security virtual assessment (2024)
Executive Customer Relations Specialist
Samsung Electronics
Greenville
01.2010 - 01.2012
- Provided advanced, world-class executive-level customer support for complex technical product issues across multiple digital channels (Facebook, Twitter, email, and phone).
- Consistently resolved issues on the first call, effectively de-escalating highly irate customers while protecting the corporate brand reputation.
- Demonstrated strong independent decision-making and prioritization skills to manage a high-volume workload in a fast-paced environment.
- Assisted with sensitive Corporate files by analyzing, researching, and solving complex customer issues.
Education
Master of Business Administration (MBA) - Marketing and Management
Strayer University
Baltimore, MD12.2021
Bachelor of Science - Business Administration
University of South Carolina Upstate
Spartanburg, SC12-2009
Skills
- Sales Leadership
- Strategic Planning
- KPI Monitoring
- Performance Coaching & Mentoring
- Team Motivation
- Conflict Resolution
- B2B/B2C Sales
- Account Management (MDU)
- Direct Marketing
- Social Media Marketing
- Sales Forecasting
- Quota Attainment
- Event Coordination
- Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Google Sheets/Docs
- Customer Relationship Management (CRM)
- Data Analysis
Core Competencies
Sales Leadership, Strategic Planning, KPI Monitoring, Performance Coaching & Mentoring, Team Motivation, Conflict Resolution, B2B/B2C Sales, Account Management (MDU), Direct Marketing, Social Media Marketing, Sales Forecasting, Quota Attainment, Event Coordination, Microsoft Office Suite (Word, Excel, Access, PowerPoint), Google Sheets/Docs, Customer Relationship Management (CRM), Data Analysis
Timeline
Client Executive
Verizon
10.2024 - 12.2025
Senior Retail Manager
Verizon
05.2012 - 10.2024
Executive Customer Relations Specialist
Samsung Electronics
01.2010 - 01.2012
Master of Business Administration (MBA) - Marketing and Management
Strayer University
Bachelor of Science - Business Administration
University of South Carolina Upstate