Jessica Black
Myrtle Beach,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Short Term Rental Management
Atrium Holdings, LLC
01.2020 - Current
- Assisted with day-to-day operations of 7 individual properties, working efficiently and productively with all team members to insure flawless turnovers.
- Resolved problems quickly, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple properties.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written, to insure guest satisfaction.
- Paid attention to detail while furnishing homes from start to finish.
- Developed and maintained courteous and effective working relationships to insure returning clientele from year to year.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Family Manager
The Black Household
11.2010 - Current
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Supervised children on playground to help develop physical and social skills.
- Identified warning signs of emotional and developmental problems in children.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
- Helped children complete homework assignments and school projects.
- Coordinated playdates and outings to meet children's physical and social needs.
Insurance Agent
Moore & Associates Insurance Of Surfside
03.2004 - 05.2009
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients both in person, over the phone and by email.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Analyzed customer needs to provide customized insurance solutions.
Residential Counselor
New Hope Carolinas
08.2000 - 12.2002
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Monitored and documented client progress toward meeting goals and objectives.
- Provided crisis management and intervention during emergency situations.
- Facilitated smooth transition of new students into residential program.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Coordinated activities and events to create safe, positive and inclusive environment.
Education
Bachelor of Science - Family And Community Services
Winthrop University
Rock Hill, SC2002
High School Diploma -
Socastee High School
Socastee, SC1998
Skills
- Supervision and leadership
- Interpersonal communication
- Customer service
- Flexible and adaptable
- Behavior monitoring
- Behavior modification
- Exceptional problem solver
- Client records management
- Childcare experience
- Safety awareness
- Computer use
- Adolescent development
Timeline
Short Term Rental Management
Atrium Holdings, LLC
01.2020 - Current
Family Manager
The Black Household
11.2010 - Current
Insurance Agent
Moore & Associates Insurance Of Surfside
03.2004 - 05.2009
Residential Counselor
New Hope Carolinas
08.2000 - 12.2002
Bachelor of Science - Family And Community Services
Winthrop University
High School Diploma -
Socastee High School