Jessica Blackmon
Lamar
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. I have over 10 years experience in customer service, working in both call centers and with remote experience. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers. Looking for a new role where hard work and dedication will be highly valued. I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
IGS Energy
Augusta
05.2022 - 11.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction
- Increased client retention through personalized attention and proactive problem-solving
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction
Provider Services
BroadPath
Remote
04.2019 - 01.2022
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
Customer Service/Sales
Dial America
North Charleston
06.2016 - 01.2019
- Worked effectively in fast-paced environments
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Strengthened communication skills through regular interactions with others
- Developed and maintained courteous and effective working relationships
- Adaptable and proficient in learning new concepts quickly and efficiently
Education
Business Management -
Virginia College
Florence, SCSkills
- Goal setting and achievement
- Client retention strategies
- Microsoft Experience
- Database maintenance
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Active listening
- Verbal and written communication
- Relationship building
- Customer relations
- Phone etiquette
- Microsoft office
- Self motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Solutions Specialist
IGS Energy
05.2022 - 11.2024
Provider Services
BroadPath
04.2019 - 01.2022
Customer Service/Sales
Dial America
06.2016 - 01.2019
Business Management -
Virginia College
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