Jessica Clark
Greenville,SC
Summary
Pursuing new professional challenges with a growth oriented company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Executive
Windstream
01.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed approximately 200 outbound calls and emails per day combined.
Patient Authorization Specialist
Blue Cross And Blue Shield Of South Carolina
07.2023 - 10.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Patient Account Representative
Receivable Solutions
05.2022 - 05.2023
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted patients after insurance was calculated to obtain payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Patient Account Representative
Recruiting Solutions Inc
01.2022 - 05.2022
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
Telemarketing Sales Representative
Kelly Services
08.2021 - 12.2021
- Completed daily cold calling and outreach to build sales
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Collected premiums on or before effective date of coverage
- Calculated premiums and established payment methods for sales
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Human Specialist
South Carolina Department Of Social Services
09.2020 - 05.2021
- Assist providers with attendance logs for children on childcare vouchers
- Review and process childcare applications
- Education clients on requirements and program eligibility status
- Listen and respond to provider/client requests and forward necessary information to superiors
- Keep detailed records of payment history, discrepancies and other funding issues.
Direct Sales Chat Agent
Charter Communications
04.2019 - 04.2020
- Answer questions about product features and benefits
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Educated customers about billing, payment processing and support policies and procedures
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Tier 1 Advisor
Kelly Services, SC
03.2018 - 07.2018
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools
- Created cases and claims for damaged products
- Conducted research to address customer concerns.
Business Assistant Manager
Spring Communications
03.2016 - 07.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Oversaw small business accounts to make sure businesses were receiving proper discounts and services
- Maintained knowledge of current sales and promotions, policies regarding payments, exchanges and security practices
- Set up appointments and met with small business owners to discuss wireless and wireline products
- Processed cash and credit card payments rapidly and accurately.
Customer Specialist
Verizon Wireless
09.2014 - 12.2015
- Managed customer calls collectively and efficiently in a complex, fast-paced and challenging call center environment
- Ensured a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Answered an average of 47 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Managed high call volume with tact and professionalism and routinely answered customer questions regarding merchandise and pricing.
Customer Service Representative
Aarons Sales and Lease
12.2013 - 09.2014
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Wrote sales slips and sales contracts and educated customer on terms of lease agreements and available payment options
- Maintained the upkeep of showroom floor and products.
Picker & Packer
Amazon Warehouse
07.2013 - 12.2013
- Recorded daily activities for inventory control.
- Prepared and checked outbound shipments for accuracy.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Kept work areas neat, clean and free from debris.
- Verified proper labeling and identification on all orders before shipment.
- Worked with customers to pack items according to specific desires and requirements.
- Pre-assembled containers to be easily selected by packing associates.
Sales Associate
Footlocker
11.2010 - 02.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma - General Education
Crestwood High School
Sumter, SC06.2010
Skills
- Effective written and verbal communicator, with the ability to convey information clearly and concisely
- Quick to embrace challenge and changes in priority, providing significant results and high levels of accuracy
- Able to work well with a team, contributing ideas and cooperating with others to achieve common goals
- Meticulous and detail oriented professional with an eye for accuracy
- Proficient in Microsoft Office and Epic
Certification
- Life, Accidental, and Health Insurance License - 09/30/2021-01/31/2024
Timeline
Account Executive
Windstream
01.2024 - Current
Patient Authorization Specialist
Blue Cross And Blue Shield Of South Carolina
07.2023 - 10.2023
Patient Account Representative
Receivable Solutions
05.2022 - 05.2023
Patient Account Representative
Recruiting Solutions Inc
01.2022 - 05.2022
Telemarketing Sales Representative
Kelly Services
08.2021 - 12.2021
Human Specialist
South Carolina Department Of Social Services
09.2020 - 05.2021
Direct Sales Chat Agent
Charter Communications
04.2019 - 04.2020
Tier 1 Advisor
Kelly Services, SC
03.2018 - 07.2018
Business Assistant Manager
Spring Communications
03.2016 - 07.2017
Customer Specialist
Verizon Wireless
09.2014 - 12.2015
Customer Service Representative
Aarons Sales and Lease
12.2013 - 09.2014
Picker & Packer
Amazon Warehouse
07.2013 - 12.2013
Sales Associate
Footlocker
11.2010 - 02.2013
High School Diploma - General Education
Crestwood High School
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