Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Green

North Charleston

Summary

Dynamic hospitality professional with extensive experience at Marriott Hotels, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Skilled in cash handling and menu recommendations, consistently delivering exceptional dining experiences in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Waitress

Metro Diner
04.2018 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

House Cleaner

Self Employed
01.2001 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Banquet Server

Marriott Hotels
11.2009 - Current
  • North chaBuilt rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Manager

Dennys Restaurant
03.2009 - 09.2016
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associates - Criminal Justice

American InterContinental University
Schaumburg, IL

Diploma -

Penn Foster High School
Charleston, SC
04.2018

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Order taking
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Service prioritization
  • Food running

Timeline

Waitress

Metro Diner
04.2018 - Current

Banquet Server

Marriott Hotels
11.2009 - Current

Manager

Dennys Restaurant
03.2009 - 09.2016

House Cleaner

Self Employed
01.2001 - Current

Associates - Criminal Justice

American InterContinental University

Diploma -

Penn Foster High School

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Jessica Green