Jessica Hooton
Walterboro
Summary
Dynamic Mortgage Underwriter with proven expertise at Enterprise Bank of South Carolina in financial analysis and regulatory compliance. Adept at resolving discrepancies and detecting fraud, while delivering exceptional customer service. Recognized for strong attention to detail and the ability to manage multiple tasks under tight deadlines, ensuring seamless loan processing.
Overview
13
13
years of professional experience
Work History
Mortgage Underwriter
Enterprise Bank of South Carolina
Walterboro
01.2018 - Current
- Resolved underwriting discrepancies and sought additional information as needed.
- Reviewed loan agreements to ensure completeness and compliance with policies.
- Assessed borrowers' financial stability by interpreting complex financial statements and tax returns.
- Verified employment history and income of applicants.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Participated in professional development activities such as webinars and seminars.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Requested additional information for applications and documents when necessary.
Customer Service Representative
Enterprise Bank of South Carolina
Walterboro
08.2012 - 01.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Business Administration And Management
Southern Wesleyan University
Charleston, SC05-2016
High School Diploma -
Colleton County High School
Walterboro, SC06-2009
Skills
- Underwriting guidelines
- Financial analysis
- Regulatory compliance
- Fraud detection
- Risk assessment
- Customer service
- Document verification
- Attention to detail
- Professional development
- Residential loans
- Credit analysis
- Documentation review
- Loan origination software
- Debt-to-income ratios
- Asset statements
- Income verification
- LTV calculations
- Professionalism
- Multitasking
- Loan packaging
- Analytical thinking
Timeline
Mortgage Underwriter
Enterprise Bank of South Carolina
01.2018 - Current
Customer Service Representative
Enterprise Bank of South Carolina
08.2012 - 01.2018
Bachelor of Science - Business Administration And Management
Southern Wesleyan University
High School Diploma -
Colleton County High School
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