Jessica Lynch
Gilbert
Summary
Skilled Patient Care Technician with a proven track record at Fresenius Kidney Care Dialysis, adept in HIPAA compliance and vital signs monitoring. Excelled in managing critical situations and enhancing patient satisfaction through compassionate care. Demonstrated strong communication skills and a commitment to quality improvement, significantly contributing to patient safety and service excellence.
Overview
24
24
years of professional experience
Work History
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
04.2006 - Current
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
Customer Service Cashier
Belk Department Store
04.2004 - 04.2006
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
Kmartcorp
04.2001 - 04.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Airport High School
West Columbia, SC05-2022
Skills
- HIPAA Compliance
- Isolation precautions
- Phlebotomy Techniques
- Vital signs monitoring
Timeline
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
04.2006 - Current
Customer Service Cashier
Belk Department Store
04.2004 - 04.2006
Cashier
Kmartcorp
04.2001 - 04.2002
High School Diploma -
Airport High School
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