Jessica Lynn Bradley
Richburg
Summary
Customer service professional bringing rich background in providing exceptional support and fostering member loyalty. Proven track record of streamlining service operations and contributing to team goals. Known for adaptability and reliable performance in dynamic environmentswith focus on communication and problem-solving.
Professional customer service specialist with strong background in member relations and support. Demonstrates exceptional problem-solving skills and adaptability in dynamic environments. Consistently collaborates with teams to achieve organizational goals, ensuring high standards and reliable outcomes. Known for effective communication, empathy, and results-driven approach.
Overview
28
28
years of professional experience
Work History
Member Service Consultant II
Family Trust Federal Credit Union
01.2022 - Current
- Provide feedback, motivation, and mentorship to other tellers and help lead them to meet assigned goals
- Assists in daily opening and closing procedures of the branch
- Have knowledge and ability to manage all vault duties
- Prepares and maintains / submits various assigned reports and logs
- Approves check holds on accounts and provides teller overrides as authorization allows
- Performs branch audits but not limited to teller drawers, TCR/TCD, etc
- Balance cash drawer and daily transactions to maintain balancing ratio set forth by credit union business plan
- Be familiar with the terms and disclosures of all credit union accounts, to answer member inquiries
- Assist members with opening all types of accounts
- Educate and cross offer credit union products/services that most benefit the individual member
- Maintain in-depth knowledge of products and services, changes in regulations and internal policies and procedures specifically related to their job
- Accurately receive and process member financial transactions, including deposits, withdrawals, and loan payments
- Sell negotiable instruments; transfer amounts from member accounts as directed and maintain member records
Center Manager
Check Into Cash
12.2018 - 10.2021
- Responsible for the administration and efficient daily operation of a center, including operations, lending, collection, product sales, customer service, and safety in accordance with the Company's objectives
- Develop new business by offering payday loans, check cashing, money orders, money transfers, bill pay and any other product or service that the company offers
- ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
- Other duties may be assigned
- Ensure the highest level of customer service is provided and promotes sales and service culture
- Train, coach and manage center employees in all Company's policies and procedures
- Achieve individual and center goals through increase of new business, referrals, retention of current customer relations and managing the collection process
- Supervise and schedule employees to ensure proper center coverage
- Oversee compliance of center with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, transactions and record-keeping procedures
- Under the direction of the Area Manager or District Manager, assist in recruiting by interviewing and recommending the most qualified applicant to meet the needs of the center
- Conduct employee evaluations and corrective actions measures as directed by your Area Manager or District Manager
- Responsible for ensuring the center is well maintained and clean
- Ensure that equipment is well maintained and supplies are properly ordered
- Help solve problems that affect the service, efficiency and productivity of the center
- Communicate trends in transactions, collections and any issues to the Area Manager or District Manager
- Report any mishaps of day-to-day operations to the Area Manager or District Manager
- Collects on delinquent accounts
- Ability to independently operate a motor vehicle to perform various tasks which may include errands, visits to banks and marketing
Teacher, Kindergarten
Academy Christian School
08.2016 - 06.2017
- All responsibilities of a teacher and learning my self of their individual needs
Preschool Teacher
His Kids Daycare
10.2013 - 05.2016
- Teacher responsibilities
Human Resources Coordinator
DunnWwll
08.2002 - 10.2013
- Schedule all employees routes
- Accounting with Microsoft word/ excel
- Process payroll
- Insurance on fleets
- Maintenance schedule on fleets
Manager
Colonial Credit
09.1998 - 08.2002
- Take applications
- Call delinquent accounts
- Mail letters for delinquent accounts
- End of month totals
- Money transactions
- Approve or decline loans
Cloth machine Operator
Springs
04.1997 - 09.1998
- Cloth machine operator
Education
Associate of Arts - Biblical Studies
Trinity Bible Institue
Indian Land, SC05-2023
Skills
- Human resources
- Process payroll
- Accounting
- Maintenance
- Microsoft word
- Delinquent accounts
- Loans
- Lending
- Collection
- Interviewing
- Recruiting
- Training programs
- Operations
- Collections
- Customer service
- Customer service oriented
- Credit issues
- Retail sales
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- Performance tracking
- Cross-selling techniques
- Financial literacy
- Strong interpersonal skills
- Relationship building
- Banking
- Complaint handling
- Payment processing
- Workflow optimization
- Financial transactions
- Product sales
- Account management
- Transaction processing
- Product recommendations
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Organizational skills
Accessibility Note
- If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:
- Accessibility Accommodation for Applicants
Contact Information
- Jessica Lynn Bradley
- jessica.bradley1975@gmail.com
- 4983 Hunter Rd.
- Richburg, South Carolina29729
- United States
- 8032300447
Timeline
Member Service Consultant II
Family Trust Federal Credit Union
01.2022 - Current
Center Manager
Check Into Cash
12.2018 - 10.2021
Teacher, Kindergarten
Academy Christian School
08.2016 - 06.2017
Preschool Teacher
His Kids Daycare
10.2013 - 05.2016
Human Resources Coordinator
DunnWwll
08.2002 - 10.2013
Manager
Colonial Credit
09.1998 - 08.2002
Cloth machine Operator
Springs
04.1997 - 09.1998
Associate of Arts - Biblical Studies
Trinity Bible Institue
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