Jessica Mccall
Bennettsville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Agent
Conduent Call Center
Florham Park, NJ
08.2025 - Current
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
- Utilized CRM software to document interactions and track customer issues effectively.
- Trained new staff on call handling procedures and effective communication techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Implemented best practices for conflict resolution, enhancing overall customer experience quality.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Customer Service Representative
Alorica for Verizon
Bennettsville, US
01.2025 - 09.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Provided technical support for Verizon products and services.
- Collaborated with team members to enhance customer service processes.
- Educated customers on billing procedures and service features.
- Handled escalated customer concerns with professionalism and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Associate
Walmart
Dillon, US
03.2021 - 12.2024
- Assisted customers with inquiries and product selection in-store.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized shelves and displays to enhance product visibility.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and loyalty programs available at the store.
- Monitored inventory levels and reported stock discrepancies to management.
- Trained new associates on customer service standards and store procedures.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Manager
Subway
Bennettsville, US
03.2012 - 03.2021
- Supervised daily operations, ensuring quality and service standards.
- Trained staff on food preparation and safety protocols.
- Managed inventory, ordering supplies to meet demand.
- Coordinated employee schedules to optimize coverage.
- Maintained store cleanliness and organization for customer satisfaction.
- Developed team members through coaching and feedback sessions.
- Implemented company policies and procedures consistently.
- Resolved customer complaints swiftly, enhancing guest experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Delivery Driver
Pizza Hut
Bennettsville, US
04.2019 - 03.2020
- .
- Delivered pizzas and other menu items to customers promptly.
- Maintained cleanliness and organization of delivery vehicle.
- Communicated effectively with customers regarding order status and delivery times.
- Ensured accurate handling of cash and electronic payments during transactions.
- Followed safety protocols to ensure secure transportation of food items.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Education
High school diploma -
Marlboro County High School
Bennettsville, SC08.2007
Skills
- Phone etiquette
- Software troubleshooting
- Customer service
- Marketing
- Windows
- Cash handling
- Microsoft Excel
- Microsoft Office
- Conflict management
- Retail sales
- Typing
- Store Management Experience
- Communication skills
- Organizational skills
- Customer education
- Effective communication
- Problem solving
- Billing procedures
- Sales promotions
- Training new associates
- Positive and professional
- Management
- Computer skills
- IT
- Delivery Driver Experience
- Sales
- Customer support
- Inventory Control
- Microsoft Powerpoint
- Microsoft Word
- Call center operations
- Customer communications
Certification
Driver's License
Timeline
Call Center Agent
Conduent Call Center
08.2025 - Current
Customer Service Representative
Alorica for Verizon
01.2025 - 09.2025
Customer Service Associate
Walmart
03.2021 - 12.2024
Delivery Driver
Pizza Hut
04.2019 - 03.2020
Manager
Subway
03.2012 - 03.2021
High school diploma -
Marlboro County High School