Jessica McSwain
Aiken
Summary
Motivated and responsible administrative professional whose organizational background brings reliable employee and skilled communicator with all levels of an organization. Successfully manages multiple projects with ease. Brings a determined approach to daily operations that identifies and improves workflows and processes. Technical proficiency in Microsoft Office, Google Drive, and various data management systems.
Experienced with client assessment, intervention, and advocacy. Utilizes therapeutic techniques and case management to enhance client well-being. Knowledge of crisis intervention and community resource coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Center Coordinator/ Safety Coordinator
Vocational Rehabilitation Services
02.2025 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with subject matter experts to create high-quality, relevant course content for diverse audiences.
- Managed scheduling, logistics, and administration of all training center activities to ensure seamless operations.
- Evaluated trainee progress and provided constructive feedback for continuous improvement and skill development.
- Oversee safety policy in VR office
Job Coach
Vocational Rehabilitation Services/ Project Search
08.2024 - 01.2025
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Security Officer
Centerra
01.2024 - 12.2024
- Began paramilitary training to provide security services to the Savannah River Site
- Trained on firearms, gear, and DOE chain of command
- Key Accomplishments:
- Learned best practices on firearms safety and operations in order to keep a facility safe
- Maintained gear across all aspects of training to ensure operational readiness
College and Career Transition Coach
Williston-Elko High School
07.2022 - 12.2024
- Assist students ranging in age from 13 to 21 with college and career readiness preparation with caseload ranging up to 30 students
- Partner with district and school staff to assist with pre-employment services for students with disabilities
- Key Accomplishments:
- Enable successful work readiness by securing employment for students with learning disabilities
- Increased available resources after spearheading donation drive
- Serve on Health and Safety team charged with identifying areas of the school that need improving to ensure the safety of all students
Substitute Teacher, K-12
Kelly Education
03.2024 - 08.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Workforce Consultant
South Carolina Department of Employment and Workforce
01.2022 - 12.2022
- Liaised with job seekers and performed case management and career services to bolster client job search success
- Conducted needs assessments, developed individual employment plans, and educated clients on other programs and services
- Key Accomplishments:
- Successfully planned and executed a Work Readiness Training including scheduling, identifying participants, and business recruitment
- Cleared pathways for clients with felonies by identifying local employers and going into local prisons to inform releasees of available resources
Human Services Case Manager
Edgefield Department of Social Services
01.2020 - 12.2021
- Developed and created programs for individual participant needs
- Managed caseload of up to 20, established confidential and comprehensive case files and documentation, and remediated barriers to success
- Key Accomplishments:
- Achieved 'Child Welfare Certification' and ensured the safety of a caseload of children and families
- Enabled client self-sufficiency by connecting them to available resources
- Created schedule document that outlined all employee expectations within a case
Paraprofessional
Woods County Schools
01.2018 - 12.2020
- Oversaw classrooms with up to 23 students, managed classroom workflow, tailored lesson plans, and delivered personalized instruction
- Key Accomplishments:
- Delivered behavioral instructions to students with various learning emotional and physical disabilities
Head Start Teacher
Appalachian Council Head Start
01.2017 - 12.2018
- Taught 18 students through organizing and leading age-appropriate educational activities
- Positively reinforced issues, analyzed data, and provided a safe environment to nurture social and emotional development in students
- Key Accomplishments:
- Developed specific lesson plans for social and emotional behavioral instruction from Frog Street curriculum
Education
Certification - Paraprofessional
West Virginia Department of Education
Bachelor of Applied Science - Childhood Development
WEST VIRGINIA UNIVERSITY OF PARKERSBURG
PARKERSBURG, WV01.2020
Skills
- Administrative Support
- Strategic Planning
- Project Management
- Reporting
- Health and Safety
- Customer Service
- Data Analysis
- Data Entry
- Process Improvement
- Confidentiality
- Safety regulations
- Relationship building
Websites
Certification
OSHA 10
200 Hour Yoga Certified
95 Hour Children's Yoga
Timeline
Training Center Coordinator/ Safety Coordinator
Vocational Rehabilitation Services
02.2025 - Current
Job Coach
Vocational Rehabilitation Services/ Project Search
08.2024 - 01.2025
Substitute Teacher, K-12
Kelly Education
03.2024 - 08.2024
Security Officer
Centerra
01.2024 - 12.2024
College and Career Transition Coach
Williston-Elko High School
07.2022 - 12.2024
Workforce Consultant
South Carolina Department of Employment and Workforce
01.2022 - 12.2022
Human Services Case Manager
Edgefield Department of Social Services
01.2020 - 12.2021
Paraprofessional
Woods County Schools
01.2018 - 12.2020
Head Start Teacher
Appalachian Council Head Start
01.2017 - 12.2018
Certification - Paraprofessional
West Virginia Department of Education
Bachelor of Applied Science - Childhood Development
WEST VIRGINIA UNIVERSITY OF PARKERSBURG
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