Jessica Mitchell
Greenville
Summary
Healthcare operations and growth leader with 20+ years of experience driving patient access, service line expansion, and financial performance across multi-site clinical environments. Currently serving as Practice Manager (Operations Level 2) with Prisma Health, leading endocrinology specialty operations with a focus on market expansion, revenue growth, and operational scalability. Proven ability to stabilize underperforming operations, reduce turnover, and align clinical and executive leadership to achieve strategic objectives.
Overview
24
24
years of professional experience
Work History
Practice Manager (Operations Level 2)
Prisma Health
12.2024 - Current
- Lead endocrinology specialty and thyroid center operations, driving growth, access, and performance initiatives
- Spearheaded expansion to support an additional practice location, increasing market reach and patient access
- Drive revenue growth through strategic scheduling optimization, improved provider utilization, and increased patient throughput
- Stabilized clinic operations during transition, improving workflows, team performance, and overall efficiency
- Reduced employee turnover through targeted hiring, engagement, and leadership strategies
- Partner with executive and physician leadership to support departmental restructuring, including onboarding a new Department Chief
- Utilize operational and financial data to guide strategic decision-making and performance improvement
Coordinating Manager
Tribe513 / Brio Primary Care
Greenville
01.2022 - 01.2024
- Improved clinic performance by optimizing provider schedules and increasing patient access and capacity
- Led cross-functional initiatives to enhance workflow efficiency and reduce operational bottlenecks
- Supported patient volume growth through process improvements and staffing optimization
- Developed standardized procedures to improve consistency and operational performance
Radiology Technologist | Medical Assistant | Lab Tech
Multiple Organizations including Prisma Health
01.2002 - 01.2022
- Built strong clinical foundation across radiology, lab, and patient care
- Supported high-volume clinical operations with a focus on efficiency, accuracy, and patient experience
- Developed comprehensive understanding of healthcare workflows, patient flow, and care coordination
Education
IV Therapy Certification -
AHEC
Limited General Radiography -
Greenville Technical College
GreenvilleSkills
- Business Development Strategy
- Market Expansion
- Service Line Growth
- Operational Scaling
- Physician & Executive Partnership
- Data-Driven Decision Making
- Patient Access Optimization
- Revenue Growth
- Workforce Stabilization
- Process Improvement
Key Impact Highlights
- Expanded operations to support new practice development and market growth
- Improved clinic stability through turnover reduction and team alignment
- Increased patient access and throughput through capacity and scheduling optimization
- Contributed to revenue growth and operational scalability
- Supported leadership restructuring and strategic alignment
Timeline
Practice Manager (Operations Level 2)
Prisma Health
12.2024 - Current
Coordinating Manager
Tribe513 / Brio Primary Care
01.2022 - 01.2024
Radiology Technologist | Medical Assistant | Lab Tech
Multiple Organizations including Prisma Health
01.2002 - 01.2022
IV Therapy Certification -
AHEC
Limited General Radiography -
Greenville Technical College