Jessica Moyer
Greenville
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Account Specialist
Fobesoft
02.2023 - Current
- Onboarded and managed new client accounts
- Created yearly budgets for maximum profits
- Implemented practices and procedures to reduce expenditures and increase savings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Recommended financial solutions to corporate management based on detailed financial analysis.
General Manager
O-Ku Sushi
12.2021 - 02.2023
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 60 new employees.
General Manager
Alesmith Brewing Company
04.2020 - 11.2021
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Maintained payroll information by calculating, collecting and entering data.
- Organized special events in the brewery, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Prepared annual budgets with controls to prevent overages.
General Manager
Breakfast Republic
08.2017 - 04.2020
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Conducted performance reviews.
- Developed unique events and special promotions to drive sales.
- Maintained an atmosphere of enthusiastic customer service.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Reported on weekly sales to management.
- Listened to, understood and clarified guest concerns and issues.
- Updated daily logs, computer tracking systems and other relevant documentation.
Education
Business
Metropolitan State University of Denver
Denver, COSkills
- Finance and Accounting Oversight
- Administrative Management
- Hiring and Onboarding
- Payroll
- Budget and P&L management
- Guest relations
- Employee training and development
- Inventory management
- Policy Development and Enforcement
- Department Oversight
Timeline
Account Specialist
Fobesoft
02.2023 - Current
General Manager
O-Ku Sushi
12.2021 - 02.2023
General Manager
Alesmith Brewing Company
04.2020 - 11.2021
General Manager
Breakfast Republic
08.2017 - 04.2020
Business
Metropolitan State University of Denver
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