Jessica Nicole Jenkins
Charleston,SC
Summary
Results-driven professional with extensive experience in program management and coordination. Proven track record of delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes. Adept at leveraging strategic thinking and problem-solving skills to drive operational efficiency and exceed organizational goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Program Coordinator II
Medical University Of South Carolina
04.2007 - Current
- Responsible for strategic planning, implementation and evaluation of research program design and expansion
- Key player in the management decision-making process involving setting research goals and the conduct of clinical research
- Investigates and locates possible grants/clinical trials
- Conducts feasibility studies of proposed research
- Prepares budgets for each project for submission to appropriate funding sources
- Spearheads all legal, compliance and HIPAA policies and procedures
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Facilitated programming by coordinating resources and deliverables between departments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Identified risks and developed mitigation plans.
Statistical & Research Analyst
Medical University Of South Carolina
04.2006 - 03.2007
- Created & maintained databases for NIH grants for the Department of Surgery Division of Kidney, Liver and Pancreas Transplant Surgery.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Interpreted data and made recommendations from findings.
- Created and maintained database to store research data.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Analyzed statistical data using both modern and traditional methods.
- Participated in data mining activities to uncover insights from various sources.
Data Manager
Pharmaceutical Research Network, LLC
02.2001 - 02.2006
- Responsible for managing all liaisons between data entry personnel, project management team members, and clinical coordination staff during a study
- Created, maintained and locked all study databases using JMP by SAS
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Provided expert guidance on regulatory compliance matters related to data storage, usage, and disposal.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Lent qualitative analytical support to lead data analysis testing policy.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Evaluated potential software solutions against established criteria, recommending options that met organizational needs most effectively.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Optimized data storage solutions, significantly reducing costs associated with data retention.
- Conducted comprehensive data audits, identifying and rectifying discrepancies that improved overall data reliability.
Clinical Coordinator
Pharmaceutical Research Corporation, LLC
06.1999 - 02.2003
- Responsible for the office administration for the project managers
- Act as a liaison between contracted sites, sponsors and governing Institutional review boards
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Supervised and managed daily activities of clinical team consisting of 8 physicians, nurses, and support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented patient tracking system to monitor treatment progress, facilitating timely adjustments to care plans.
- Led transition to electronic health records, significantly reducing paperwork and increasing efficiency in patient information management.
Administrative Assistant
Pharmaceutical Research Network, LLC
06.1999 - 02.2001
- Assisted in routine office administration
- Responsible for travel arrangements
Research Assistant
Pharmaceutical Research Corporation, LLC
06.1998 - 07.1999
- Chart review, assist with manuscript preparation for publication.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Enhanced research accuracy by meticulously organizing and analyzing data sets.
- Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
- Analyzed complex data sets to uncover critical insights, driving direction of research projects.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Boosted research visibility and impact with publication of findings in prestigious academic journals.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
- Coordinated with external research partners to ensure seamless integration of collaborative projects.
- Recorded and analyzed data to produce reports of results.
Research Assistant
Medical University Of South Carolina
06.1998 - 07.1999
- Responsible for converting video data into numeric data for heart failure research.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Cooperated with other technicians to develop and test new protocols.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Collaborated with researchers and scientists to design and execute experiments.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Assisted scientists by collecting and organizing laboratory data.
- Analyzed results using analytical software and created reports.
- Recorded and analyzed data to produce reports of results.
Assistant Manager
Jack’s Shopworth
10.1991 - 08.1997
- Responsible for all bookwork, handled banking, placing all orders and served customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
File Clerk
Medical Associates
08.1990 - 10.1991
- Filed all medical papers, pulled charts, answered phones, and distributed mail.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
Hostess
O’Brien’s
06.1990 - 01.1991
- Responsible for greeting and sitting customers.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
Lab Assistant
Children’s Dentistry
05.1989 - 09.1989
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Demonstrated competence in collecting lab samples for testing.
- Prepared specimens for testing and analysis.
Education
Bachelor of Science - Biochemistry & Chemistry
College of Charleston
Charleston, South Carolina01.2007
Associate of Science -
Trident Technical College
North Charleston, South Carolina01.1996
Skills
- Program management
- Office administration
- Proactive mindset
- Report generation
- Training coordination
- Scheduling proficiency
- Standard operating procedures
- Data management
- Problem-solving
- Critical thinking
- Budget coordination
- Budget administration
Certification
Certified Phlebotomist, 2000
All trial and presentation materials
Trials Data managed, Clinical trials coordinated and managed as well as publications available upon request.
Timeline
Program Coordinator II
Medical University Of South Carolina
04.2007 - Current
Statistical & Research Analyst
Medical University Of South Carolina
04.2006 - 03.2007
Data Manager
Pharmaceutical Research Network, LLC
02.2001 - 02.2006
Clinical Coordinator
Pharmaceutical Research Corporation, LLC
06.1999 - 02.2003
Administrative Assistant
Pharmaceutical Research Network, LLC
06.1999 - 02.2001
Research Assistant
Pharmaceutical Research Corporation, LLC
06.1998 - 07.1999
Research Assistant
Medical University Of South Carolina
06.1998 - 07.1999
Assistant Manager
Jack’s Shopworth
10.1991 - 08.1997
File Clerk
Medical Associates
08.1990 - 10.1991
Hostess
O’Brien’s
06.1990 - 01.1991
Lab Assistant
Children’s Dentistry
05.1989 - 09.1989
Associate of Science -
Trident Technical College
Certified Phlebotomist, 2000
Bachelor of Science - Biochemistry & Chemistry
College of Charleston
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