Jessica Reyna-Rodriguez
Myrtle Beach
Summary
Motivated and detail-oriented professional with over 15 years of experience in customer and patient services, operations and logistics. Proven ability to oversee teams, maintain inventory accuracy, and ensure a safe, efficient, and customer-focused environment.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
Work History
Independent Contractor
Uber
01.2023 - 01.2025
- Managed scheduling, routing, and vehicle maintenance to ensure consistent service quality and safety.
- Provided exceptional customer service and maintained a 4.9+ driver rating through reliability and professionalism.
- Demonstrated strong time management and self-discipline operating independently.
Medication Reconciliation Technician
Grand Strand Hospital
Myrtle Beach
01.2020 - 01.2023
- Coordinated patient medication records between departments to ensure accuracy and compliance.
- Worked collaboratively with nurses, pharmacists, and physicians in a high-paced environment.
- Maintained meticulous records, demonstrating attention to detail and confidentiality.
Senior Pharmacy Technician
Walgreens
Myrtle Beach
01.2011 - 01.2021
- Supervised daily pharmacy operations, including inventory control, customer service, and compliance documentation.
- Trained and mentored new technicians, enhancing team efficiency and accuracy.
- Oversaw controlled substance management and ensured adherence to safety and privacy standards.
Customer Service Supervisor
Chick-fil-A
Myrtle Beach
01.2006 - 01.2011
- Led a team of 15+ employees in a fast-paced environment, ensuring top-tier customer satisfaction.
- Managed cash handling, scheduling, and employee training.
- Implemented operational improvements to reduce waste and increase efficiency.
Education
AS - Pharmacy Sciences
Eagle Gate College
Murray, UtahSocastee High School
Myrtle Beach, SCSkills
- Operations & Facility Management
- Customer Service Excellence
- Staff Training & Supervision
- Inventory & Records Management
- Scheduling & Logistics Coordination
- Safety & Compliance Procedures
- Conflict Resolution & Problem Solving
- Microsoft Office & Data Entry
References
Available upon request.
Timeline
Independent Contractor
Uber
01.2023 - 01.2025
Medication Reconciliation Technician
Grand Strand Hospital
01.2020 - 01.2023
Senior Pharmacy Technician
Walgreens
01.2011 - 01.2021
Customer Service Supervisor
Chick-fil-A
01.2006 - 01.2011
AS - Pharmacy Sciences
Eagle Gate College
Socastee High School