Jessica Saad
Summerville
Summary
Professional beauty advisor with strong background in luxury beauty products and customer service. Adept at building client relationships, providing personalized beauty consultations, and driving sales. Known for team collaboration, adaptability, and delivering results in fast-paced environments. Skilled in makeup application, skincare recommendations, and product knowledge, as well as working in the coffee industry as a friendly and diligent barista, skilled in crafting high-quality beverages and providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Cosmetics
05.2021 - 11.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
- Tracked individual sales data daily to monitor progress towards personal performance objectives and identify areas for improvement.
- Opened new product boxes and stocked items in displays.
- Taught customers how to apply makeup and recommended optimal products.
- Collaborated with management and team members to develop creative visual merchandising displays, driving interest in featured products.
- Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Tripled sales in department within three months of start date.
- Promoted to Origins Ambassador.
Barista/Cashier
Starbucks
05.2020 - 07.2021
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista/Cashier
Corner Bakery Cafe
06.2015 - 08.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Served food and beverages promptly with focused attention to customer needs.
Cantor
Our Lady of Assumption Church
03.2011 - 04.2015
- Led congregational singing during worship services and other church events such as retreats, weddings, confirmations, and baptisms.
- Sang with Christian Worship artists such as Matt Maher.
Education
Bachelor of Arts - Music
Berklee College of Music
Boston, MA05-2026
Bachelor of Arts - Music
University of California, Berkeley
Berkeley, CA05-2025
Associate of Arts - Music
Moorpark College
Moorpark, CA12-2024
Skills
Exceptional customer service
Visual merchandising expertise
Personalized beauty recommendations
Organization and multitasking
Time management
Attention to detail
Accomplishments
- Promoted to Origins Ambassador at Ulta Cosmetics.
- Tripled sales in three months of hired start date as a Prestige Beauty Advisor at Ulta Cosmetics.
- Served individually made coffee drinks to many customers daily, including high-profile customers in the music industry of North Hollywood.
- Graduated at the the top 10% of class with a cumulative 3.8 GPA as an honors student and music tutor.
Languages
English
Native or Bilingual
French
Limited Working
German
Professional Working
Timeline
Prestige Beauty Advisor
Ulta Cosmetics
05.2021 - 11.2022
Barista/Cashier
Starbucks
05.2020 - 07.2021
Barista/Cashier
Corner Bakery Cafe
06.2015 - 08.2018
Cantor
Our Lady of Assumption Church
03.2011 - 04.2015
Bachelor of Arts - Music
Berklee College of Music
Bachelor of Arts - Music
University of California, Berkeley
Associate of Arts - Music
Moorpark College
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