Jessica Settles
Greer
Summary
Proactive manager with demonstrated leadership abilities, leading and motivating as well as excellent customer service. Assists senior managers by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Uses independent decision-making skills and sound judgement to positively impact company success. A patient, conscientious and cooperative team member in any environment. Focused on helping others accomplish their goals; loyal to the company, mentoring and teaching to the team, and agreeable and unassuming with their peers.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Inspire Coffee House
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and discipled staff to help improve skills, achieve daily objectives, and maintain a safe space for our baristas to feel loved and valued.
- Developed and maintained strong relationships with our special needs adult baristas.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management, accurate ordering, and efficient stock organization.
- Assisted in guiding the baristas in making coffee, inputting orders into an IPad register system, and serving pastries to customers.
Group Exercise Instructor
Eastside YMCA
10.2023 - Current
- Completed certifications to teach classes in a gym setting.
- Formulates cycle, kettlebell, and deep water aqua workouts for classes.
- Interacts with class members and develops relationships with each group.
- Formulates music playlists for each class.
Laboratory Technician
Jene F Jordan Orthodontics
04.2015 - 05.2016
- Responsible for all orthodontic lab work done in house. (pouring, carving, and mounting plaster models, making permanent and fixed retainers, grinding and carving plaster molds for treatment purposes.)
- Certified x-ray technician
- Photographed patients teeth for treatment purposes and uploaded into their electronic charts.
- Assisted the orthodontist in braces placements, changing wires, and routine maintenance for patient treatment.
- Scheduled appointments, answered phones, filed charts, updated computer charts.
Director of After School Daycare
Pathways
02.2004 - 05.2014
- Director of an after school and Summer Camp childcare program.
- Responsible for 65+ children ranging in ages from 5-12 in a childcare setting.
- Managed a staff of 6 adults ranging in ages 16-60 years.
- Responsible for public relations with each child's parent or guardian.
- Managed and updated each child's account and payments.
- Responsible for payroll through QuickBooks
- Made business deposits.
- Transported children on a company van to field trip destinations.
- Implemented a curriculum-based summer camp each year
- Ordered and purchased supplies for the business.
Laboratory Technician
Jene F. Jordan Orthodontics
03.2003 - 01.2004
- Responsible for all orthodontic in house lab work.
- Pouring, carving, mounting plaster models of patient's teeth.
- Making permanent retainers and placement in the patient's mouth.
- Responsible for all impressions and x-rays of each patient.
- Photographing patients teeth for treatment purposes and uploading into their electronic charts.
- sterilizing instruments
- assisting in ordering supplies
- made pick up and deliveries to outside labs
Education
Early Childhood Credentials - Early Childhood Education
Guilford Technical Community College
Jamestown, NC05-2005
Associate of Applied Science - Allied Health With A Concentration in Dental Lab
East Tennessee State University
Johnson City, TN05-2001
Skills
- Staff supervision
- Conflict resolution
- Performance management
- Time management
- Relationship building
- Team leadership
- Inventory management
- Public relations
- Customer relations
- Team motivation
- Task delegation
- Customer rapport
Timeline
Assistant Manager
Inspire Coffee House
10.2024 - Current
Group Exercise Instructor
Eastside YMCA
10.2023 - Current
Laboratory Technician
Jene F Jordan Orthodontics
04.2015 - 05.2016
Director of After School Daycare
Pathways
02.2004 - 05.2014
Laboratory Technician
Jene F. Jordan Orthodontics
03.2003 - 01.2004
Early Childhood Credentials - Early Childhood Education
Guilford Technical Community College
Associate of Applied Science - Allied Health With A Concentration in Dental Lab
East Tennessee State University
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