Jessica Simmons
Hartsville
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Clinicals
10.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Logistics Analyst
Sonoco
06.2023 - Current
- Analyze prior delivery processes and uncover more efficient methods
- Transportation management and cancelations
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
Clerical Floater
Carolina Pines Regional Medical Center
06.2022 - 06.2023
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
- Supported various departments by performing diverse administrative tasks as needed, promoting seamless workflow transitions.
- Coordinated scheduling for multiple departments, optimizing team members'' availability and resources.
- Maintained accurate records of staff hours and leave requests, contributing to smooth operations.
Credit & Collections Analyst
Novolex
02.2021 - 06.2022
- Provided training sessions for team members on best practices for handling difficult collection scenarios, improving overall team performance in recovering debts owed to the company.
- Expedited dispute resolutions by liaising between customers and internal departments, ensuring accurate information exchange leading to swift settlements.
Operations Manager
WD Wright
05.2019 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Loan/Collections Specialist
1st Franklin Financial
12.2009 - 05.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Negotiated to collect balance in full
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls and met demands of busy and productive group
- Counseled debtors on payment options and arranged installment agreements
- Worked with customers to create debt repayment plan based on current financial condition
- Researched billing errors and discrepancies to initiate corrective action
Education
Bachelor of Science - Nursing
Florence Darlington Technical College
Florence, SC01-2027
State Board Certified - CNA
Florence Darlington Technical College
Florence, SC01-2025
Skills
- Analytical Thinking
- Customer Service
- Spreadsheet Tracking
- Coaching and Mentoring
- Process Optimization
- Critical Thinking
- Client Relations
- Logistics optimization
- Decision-making
- HIPAA compliance
- Basic life support
- Problem-solving
- Analytical thinking
- Stress management
- Customer service
- Emergency readiness
- Motivational leadership
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Direct patient care
- Medication and IV administration
- Training and mentoring
- Staff management
Timeline
Certified Nursing Assistant
Clinicals
10.2024 - Current
Logistics Analyst
Sonoco
06.2023 - Current
Clerical Floater
Carolina Pines Regional Medical Center
06.2022 - 06.2023
Credit & Collections Analyst
Novolex
02.2021 - 06.2022
Operations Manager
WD Wright
05.2019 - 02.2021
Loan/Collections Specialist
1st Franklin Financial
12.2009 - 05.2019
Bachelor of Science - Nursing
Florence Darlington Technical College
State Board Certified - CNA
Florence Darlington Technical College
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