Jessica Underwood
Columbia
Summary
Dynamic leader with a focus on fostering a collaborative work environment and implementing quality control measures. Experienced in decision-making and conflict resolution, dedicated to driving operational excellence and enhancing customer experiences.
Results-driven professional with proven expertise in customer service and team leadership. Recognized for adaptability and effective problem-solving, ensuring high-quality service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sub Station II
Columbia, SC
03.2025 - 03.2026
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Supported training initiatives for new employees, fostering a collaborative work environment.
- Monitored inventory levels and placed orders to maintain stock availability and reduce shortages.
- Implemented quality control measures to uphold food safety standards and enhance service delivery.
- Resolved customer inquiries and complaints promptly to improve overall dining experience.
- Maintained cleanliness and organization of workspaces, adhering to health regulations and company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader
Papa Johns
Columbia, SC
03.2024 - 03.2025
- Supervised team members during shifts to ensure efficient operations and high-quality service.
- Managed inventory levels, ensuring stock availability for peak hours and minimizing waste.
- Trained new employees on operational procedures and customer service standards to enhance performance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Monitored cash handling procedures, ensuring accuracy in transactions and adherence to company policies.
Shift Leader
Sub Station II
Columbia, SC
12.2022 - 03.2024
- Implemented best practices for food safety and cleanliness, maintaining compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Ridge View High School
Columbia, SC06-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Workload management
- Conflict resolution
- Adaptability
- Flexible schedule
- Reliability in decision-making
- Consistent adherence to deadlines
Certification
- ServSafe Food Handler- National- (8/26/2025 - 8/26/2028)
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring various forms of art, such as painting, music, and multimedia art pieces, to nurture creativity and personal growth
- Auto Repair/Restoration (Very beginner level, self-taught at-home type of auto repair)
Timeline
Assistant Manager
Sub Station II
03.2025 - 03.2026
Shift Leader
Papa Johns
03.2024 - 03.2025
Shift Leader
Sub Station II
12.2022 - 03.2024
High School Diploma -
Ridge View High School