Jessica Washington
Sumter
Summary
Resourceful Chat Support Representative known for high productivity and efficient task completion. Specialized in customer issue resolution, data entry accuracy, and multitasking under tight deadlines. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Chat Support Representative
Direct interaction INC
Sumter
2022.11 - Current
- Maintained up-to-date knowledge of company's products, services, and policies.
- Suggested alternative solutions when unable to resolve the issue at hand.
- Provided timely assistance to customers via live chat platform.
- Resolved customer inquiries efficiently, ensuring satisfaction and support.
- Documented interactions accurately in the customer relationship management system.
- Provided constructive feedback to help mentees improve their performance and understanding.
- Guided mentees in developing skills and confidence in their personal goals.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Customer Service Representative
Verizon
Sumter
2020.11 - 2021.11
- Handled high volumes of calls while maintaining professionalism.
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers on product features and services available.
- Documented customer interactions in the company database effectively.
Store Manager
Jo’s Beauty supply
Florence
2018.12 - 2020.10
- Directed daily store operations and staff scheduling
- Implemented inventory control and restocking procedures
- Trained team members on customer service standards
- Analyzed sales reports to improve product placement
- Handled customer inquiries and resolved complaints
- Coordinated promotional displays and marketing materials
- Oversaw cash management and transaction accuracy
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
Housekeeper
McLeod Regional Medical Center
Florence
2016.11 - 2019.01
- Maintained cleanliness of guest rooms and common areas daily.
- Assisted with deep cleaning tasks during seasonal turnover periods.
- Ensured compliance with safety and sanitation standards consistently.
- Provided excellent customer service by responding to guest requests promptly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Lead Cashier
Spirit Halloween Store
Florence
2018.09 - 2018.11
- Seasonal job
- Assisted customers with transactions and provided product information effectively.
- Responsible for opening and closing registers accurately according to established procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and provided excellent customer service.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
Sales Associate
JCPenney
Florence
2012.10 - 2016.11
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized inventory and restocked shelves as needed.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
Shift Manager
Dunkin' Donuts
Florence
2010.04 - 2012.09
- Supervise daily operations and team tasks
- Train new employees on procedures and policies
- Ensure customer satisfaction with prompt service
- Manage inventory and order supplies as needed
- Oversee cash handling and register transactions
- Coordinate shift schedules for optimal coverage
- Maintain cleanliness and organization of work areas
- Address customer inquiries and resolve complaints
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
Assembly Line Worker
Mountaire Farms of North Carolina
Red Springs
2008.09 - 2010.02
- Assembled poultry products following safety and quality standards.
- Operated machinery for efficient production processes on the assembly line.
- Inspected items for defects to maintain high quality control standards.
Cashier/Cook's Assistant
Burger King
Marion
2006.03 - 2007.07
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service in a fast-paced environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- cook
Education
Associate of Arts - Accounting
Liberty University
Lynchburg, VA2024-05
High School Diploma -
Marion High School
Marion, SC2008-05
Skills
- Live chat support
- Customer relationship management
- Technical troubleshooting
- Product knowledge
- Issue resolution
- Data entry
References
References available upon request.
Timeline
Chat Support Representative
Direct interaction INC
2022.11 - Current
Customer Service Representative
Verizon
2020.11 - 2021.11
Store Manager
Jo’s Beauty supply
2018.12 - 2020.10
Lead Cashier
Spirit Halloween Store
2018.09 - 2018.11
Housekeeper
McLeod Regional Medical Center
2016.11 - 2019.01
Sales Associate
JCPenney
2012.10 - 2016.11
Shift Manager
Dunkin' Donuts
2010.04 - 2012.09
Assembly Line Worker
Mountaire Farms of North Carolina
2008.09 - 2010.02
Cashier/Cook's Assistant
Burger King
2006.03 - 2007.07
Associate of Arts - Accounting
Liberty University
High School Diploma -
Marion High School