Jessica Wiggs
Summerville,SC
Summary
Results-driven administrative professional with a proven record of optimizing office operations, supporting executive leadership, and delivering exceptional client service. Recognized for strong communication, problem-solving, and leadership skills developed through extensive experience and advanced professional training. Committed to fostering efficient workflows, team collaboration, and organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
UniFirst Corporation
11.2023 - Current
- Delivered high-level administrative support to corporate leadership, operations, and cross-functional teams to ensure efficient office and business operations
- Acted as a primary liaison for internal employees and external stakeholders, managing professional communication via phone, email, and in-person interactions
- Supported human resources operations , including onboarding and offboarding processes, preparation of new-hire documentation, and coordination of background checks and compliance requirements
- Maintained accurate and confidential employee records, personnel files, and HR documentation in alignment with corporate policies and regulatory standards
- Assisted with payroll administration and timekeeping by auditing employee hours, resolving discrepancies, and submitting corrections in a timely manner
- Coordinated corporate calendars, meetings, training sessions, and internal communications across departments
- Processed invoices, contracts, and service documentation; ensured accurate data entry and record retention within enterprise systems
- Prepared reports, spreadsheets, and presentations to support management decision-making
- Ensured compliance with corporate procedures by assisting with policy distribution, acknowledgments, and internal audits
- Streamlined office processes by managing supplies, vendor relationships, and administrative workflows
Services Coordinator
Aqua Shop
04.2022 - 04.2023
- Coordinated end-to-end service operations by managing service requests, scheduling technicians, and ensuring timely completion of work orders
- Served as a central liaison between customers, service teams, and management to support efficient communication and service delivery
- Maintained accurate service records, customer accounts, contracts, and work orders within enterprise systems
- Analyzed service schedules and workflows to improve efficiency, resource allocation, and response times
- Processed service invoices, billing documentation, and service agreements while ensuring compliance with corporate policies
- Supported operational reporting by preparing service performance summaries, tracking KPIs, and documenting service metrics
- Collaborated cross-functionally with operations, finance, and inventory teams to ensure service readiness and availability of required materials
- Ensured adherence to company standards, procedures, and customer service expectations
Office Manager / Staffing Director
Sweetwater Pools
04.2021 - 04.2022
- Coordinated scheduling for staff, vendors, and client appointments to optimize workflow.
- Developed training programs for new employees, improving onboarding experience.
- Oversaw financial transactions and maintained accurate records for budget compliance.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Led all human resources and staffing functions , including workforce planning, recruiting, interviewing, hiring, onboarding, and offboarding of seasonal and full-time employees
- Served as the primary HR contact for employees, providing guidance on policies, benefits, performance expectations, and workplace concerns
- Maintained accurate and confidential personnel files, employee records, and HR documentation in compliance with labor laws and company policies
- Oversaw payroll coordination, timekeeping, and employee scheduling to ensure accuracy and compliance with wage and hour regulations
- Coordinated employee training, certifications, and safety compliance programs for field and office staff
- Supported performance management processes, including evaluations, disciplinary documentation, and employee relations matters
- Prepared HR reports related to staffing levels, turnover, hiring metrics, and workforce needs for leadership review
- Partnered with management to align HR strategy with operational and business goals
Early Childhood Specialist
Wilson County Partnership for Children
08.2020 - 03.2021
- Provided programmatic and technical support to early childhood education providers to ensure alignment with organizational standards, regulatory requirements, and performance goals
- Monitored program quality and compliance through site visits, assessments, and documentation reviews
- Collected, analyzed, and maintained program data to support reporting, audits, and performance evaluation
- Collaborated cross-functionally with internal teams and external partners to support program implementation and service delivery
- Prepared reports, summaries, and recommendations to inform leadership decision-making and continuous improvement initiatives
- Supported grant-funded initiatives by ensuring adherence to funding guidelines, timelines, and deliverables
- Coordinated professional development activities, training sessions, and technical assistance for early childhood providers
- Maintained accurate records and confidential documentation in accordance with organizational policies and regulatory standards
- Managed administrative operations for grant-funded programs, ensuring compliance with reporting, documentation, and funding requirements
- Maintained accurate records, databases, and filing systems to support grant audits, deliverables, program evaluation, and donor tracking
- Assisted in preparing grant reports, budgets, and program documentation for submission to funders and stakeholders
- Tracked, coordinated, and solicited donations from individuals, corporate sponsors, and community partners to support program initiatives
- Managed correspondence and communications with internal teams, external partners, and funding agencies to ensure clear and timely information exchange
- Served as a primary point of contact for program inquiries, providing professional support to staff, families, and community stakeholders
Administrative Specialist
Wilson County Partnership for Children
09.2014 - 08.2020
- Oversaw records management and grant tracking.
- Streamlined workflows and improved operational efficiency.
- Prepared board-level reports and documentation.
Student Assistant
Meredith College
04.2013 - 05.2014
- Supported professors with academic and research tasks.
- Managed student records and attendance databases.
Education
Bachelor of Arts - Psychology
Meredith College
Raleigh, NC05.2014
Skills
- Effective team leadership
- Office operations management
- Payroll management
- Time management expertise
- HR operational support
- Customer service expertise
- Event organization
- Efficient documentation practices
- Database systems administration
- Accounts receivable handling
- Collaborative networking abilities
- Skilled in using Microsoft Office tools
- File organization
Accomplishments
- Completed the UniFirst Leadership Accelerator Program (2025).
Certification
- Leadership Accelerator Program – UniFirst (2025)
- Mental Health First Aider Certification – National Council for Mental Wellbeing (Oct 8, 2025)
Timeline
Office Administrator
UniFirst Corporation
11.2023 - Current
Services Coordinator
Aqua Shop
04.2022 - 04.2023
Office Manager / Staffing Director
Sweetwater Pools
04.2021 - 04.2022
Early Childhood Specialist
Wilson County Partnership for Children
08.2020 - 03.2021
Administrative Specialist
Wilson County Partnership for Children
09.2014 - 08.2020
Student Assistant
Meredith College
04.2013 - 05.2014
Bachelor of Arts - Psychology
Meredith College