Jessie Adams
Cayce
Summary
Dynamic Program Coordinator with extensive experience at Prisma Health in multiple specialties, excelling in patient scheduling and insurance verification. Proven ability to optimize scheduling systems and enhance patient care through effective communication and teamwork. Adept at managing complex appointments and ensuring compliance with regulatory requirements, contributing to improved operational efficiency.
Overview
19
19
years of professional experience
Work History
Program Coordinator
PH Cardiology-Structural Heart Clinic
Columbia
02.2025 - Current
- Schedule follow up appointment for patients as instructed by providers with primary cardiologists, heart failure providers and Electrophysiologists
- Schedule imaging studies
- Meet with patients to advise on scheduled heart catheterizations, imaging studies and coordinating appointments with Cardiothoracic Surgeons to meet requirements for transcatheter valve procedures
- Obtain precertification from insurance companies for imaging studies
- Obtain precertification from insurance companies for inpatient structural heart procedures
- Manage patient scheduling for 1-week, 30-day and 1-year echocardiograms, labs and follow up office visits to comply with valve registry requirements
- Obtain KCCQ Surveys at 30-day and 1-year follow up to comply with valve registry requirements
- Post inpatient TAVR Procedure via Epic
- Manage scheduling templates for three clinics in two different locations for four providers
- Take down messages for physicians and APPs
- Verify patient demographic information entered in Epic
- Assist manager with tasks as needed
- Scan documents into patient electronic medical records
Patient Service Representative/Surgery Scheduler
PH Pediatric Urology/Surgery
Columbia
12.2013 - 02.2025
- Greet Patients when they enter the office
- Register patients in Epic
- Verify patients' information in Epic, make corrections when necessary
- Register patients for MyChart Portal
- Scan and verify patient's Commercial insurance
- Verify patients' Medicaid eligibility each month
- Check patients in and out of medical appointments
- Schedule follow up appointments for patients as instructed by providers
- Obtain office visit authorizations when necessary
- Answer company telephone line
- Transfer calls to the appropriate persons
- Take down messages for physicians and nurse practitioners
- Communicate said messages to appropriate persons
- Check voicemail messages daily
- Update voicemail messages to reflect which provider is on call
- Schedule appointments for patients via telephone
- Enter and schedule patient referrals
- Scan documents into patients' Electronic Medical Record Charts
- Index documents into patients' Electronic Medical Record Charts
- Fax medical records, or other appropriate papers, to correspondents
- Request medical records, or other appropriate papers, from correspondents
- Assist coworkers in their daily needs
- Assist manager with tasks when she is out of the office
- Schedule radiology & nuclear medicine procedures for patients
- Obtain precertification from insurance companies for imaging studies
- Refer patients to correspondents' offices, when appropriate
- Create a Time-of-Service Collection spreadsheet weekly to prepare for collecting copay and balances for the following week and work spreadsheet throughout the week to better document collections
- Collect patients' co-pays at time of service
- Collect patients' balances at time of service or via phone
- Create weekly spreadsheet to send to billing liaison when balance errors are found
- Make daily deposits to the bank
- Schedule patients’ inpatient and outpatient surgical procedures for two pediatric urology surgeons and four pediatric general surgeons
- Obtain precertification from insurance companies for inpatient and outpatient surgeries
- Coordinate surgical procedures with other surgical practices inside and outside of the organization
- Obtain medical clearance from other specialties as needed for surgical procedures
- Confirm surgical procedures and reiterate instructions with patients the day prior
- Fill last minute openings in the surgical schedule as needed
- Reschedule patients’ inpatient and outpatient surgical procedures as needed due to illness within proper time frames based on anesthesia guidelines
- Update Physician Call via Telemedic
Ladies Merchandising Lead
Steinmart
Columbia
10.2011 - 02.2016
- Customer service.
- Displaying merchandise.
- Sales and returns-use of POS system.
- Printing signs and properly signing merchandise.
- Scanning merchandise for mark downs and promotions.
- Cash office audits.
- Some managerial responsibilities-return overrides-check approvals
Customer Service Representative
Quick Credit
Columbia
12.2012 - 12.2013
- Entering and editing customer information.
- Running loans and loan renewals.
- Accepting and posting payments to customer accounts.
- Accounts payable and accounts receivable.
- Transportation of office funds from banking institution.
- Daily and monthly close out.
- Monthly supply requisitions.
- Customer relations.
- Collection work.
- Answering multi-line telephones
Criminal Defense Paralegal
Theresa N. Johns, P.A.
Columbia
07.2009 - 07.2011
- Paralegal work for three attorneys.
- Organize and maintain all files.
- Prepare correspondence.
- Prepare Federal and State court documents.
- Schedule appointments and court appearances.
- Maintain calendar tickling system.
- Conduct legal research.
- Manage all aspects of the office.
- Manage accounts receivable.
- Extensive client relations.
- Answering multi-line telephones.
Intern / Family Law Paralegal
Carol Sanders, P.A.
Columbia
05.2007 - 04.2009
- Maintained time records for billing purposes.
- Interfaced extensively with clients.
- Organized and maintained files.
- Prepared correspondence and court documents.
- Responsible for managing all aspects of the office.
- Scheduled appointments and court appearances.
- Answering Multi-line telephones.
Education
High School -
Airport High School
West Columbia, SCAssociates Degree - Paralegal Program
Midlands Technical College
West Columbia, SCSkills
- Patient scheduling
- EPIC charting
- Pre-authorization procedures
- Medical record management
- Customer relationship management
- Appointment coordination
- Insurance verification
- Scheduling systems optimization
- Effective communication
- Team collaboration
- Problem solving
- Office administration
- Program optimization
- Program management
- Generating schedules
- Scheduling proficiency
- Eligibility determination
- Teamwork and collaboration
- Schedule planning
- Reliability
Timeline
Program Coordinator
PH Cardiology-Structural Heart Clinic
02.2025 - Current
Patient Service Representative/Surgery Scheduler
PH Pediatric Urology/Surgery
12.2013 - 02.2025
Customer Service Representative
Quick Credit
12.2012 - 12.2013
Ladies Merchandising Lead
Steinmart
10.2011 - 02.2016
Criminal Defense Paralegal
Theresa N. Johns, P.A.
07.2009 - 07.2011
Intern / Family Law Paralegal
Carol Sanders, P.A.
05.2007 - 04.2009
High School -
Airport High School
Associates Degree - Paralegal Program
Midlands Technical College