Jessie Purvis
Charleston
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1998
1998
years of post-secondary education
Work History
Server
Smokey yolk
Charleston
01.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated them to the kitchen staff.
- Assisted customers with menu selections and dietary preferences.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared checks, itemizing total meal costs and taxes.
Server
Crab shack
Folly Beach
08.2018 - 12.2023
- Provided excellent customer service in a fast-paced dining
- Kept the vibe going for a fun and lucrative in happiness shift.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure smooth service flow.
- Trained new staff on service protocols and restaurant procedures.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Education
Savannah High School
Savannah, GASkills
- Customer service
- Order accuracy
- Menu knowledge
- Kitchen communication
Timeline
Server
Smokey yolk
01.2023 - Current
Server
Crab shack
08.2018 - 12.2023
Savannah High School