Jessie Ruiz
Autozone LLC
Greenwood
1
Language
1
Certification
23
years of professional experience
Experienced store manager with a strong background in operations management, team leadership, inventory control, and customer service. Known for improving store performance, training staff, and maintaining smooth daily operations.
Work History
Store Manager
2 Years 9 Months- Directed daily store operations to ensure consistent customer service and sales performance.
- Managed inventory ordering, stock replenishment, and merchandise presentation for sales floor readiness.
- Trained team members on product knowledge, customer engagement, and operational procedures.
- Monitored shrink, cash handling, and compliance standards to support loss prevention.
- Scheduled associates based on traffic patterns, workload demands, and service goals.
- Resolved customer concerns quickly to maintain satisfaction and store loyalty.
- Reviewed sales trends and labor needs to improve staffing efficiency and execution.
- Coordinated opening and closing procedures to maintain security, accuracy, and operational consistency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Supervised guests at front counter, answering questions regarding products.
Commercial Sales Manager
1 Year 8 Months- Managed commercial accounts, supporting parts sourcing and order accuracy for business customers.
- Developed sales relationships with repair shops and fleet clients to grow repeat business.
- Coordinated pricing, quotes, and order fulfillment using store systems and customer requests.
- Monitored account activity to identify opportunities for service improvement and customer retention.
Branch Manager
2 Years 10 Months- Directed branch operations, balancing sales growth, customer service, and inventory control.
- Managed hiring, training, and coaching for branch team members.
- Oversaw purchasing, stock replenishment, and product availability for customer accounts.
- Reviewed branch performance, identifying opportunities to improve profitability and efficiency.
Store Manager
6 Years- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Mechanic Technician
10 Years 1 Month- Diagnosed diesel engine, electrical, and hydraulic issues using diagnostic equipment and service manuals.
- Performed preventive maintenance on tractors, trailers, and heavy-duty equipment to support fleet reliability.
- Repaired brakes, suspension, steering, and drivetrain components following safety and compliance standards.
- Conducted DOT inspections and documented repair findings for accurate service records.
- Troubleshot mechanical failures quickly to reduce equipment downtime and keep repairs on schedule.
- Installed replacement parts and verified proper operation through post-repair testing.
- Coordinated with dispatch and shop staff to prioritize urgent maintenance needs and workflow.
- Mentored junior technicians on repair procedures, safety practices, and proper tool usage.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Staff management
Staff supervision
Sales expertise
Employee scheduling
Work Planning and Prioritization
Documentation and reporting
Relationship building and management
Sales strategies
Team development
Operations
Strategic thinker
Order management
Retail sales techniques
Sales professional
Customer response
Accomplishments
20 Plus years in automotive mechanical, retail management along with commercial management.
Certification
Autozone Parts Expert Certified
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Autozone LLC
02.2024 - CurrentRead More
Commercial Sales Manager
Oreilly Auto Pats
06.2022 - 02.2024Read More
Branch Manager
Fastenal
08.2019 - 06.2022Read More
Store Manager
Advance Auto Parts Inc
07.2013 - 07.2019Read More
Mechanic Technician
Ryder Transportation Services
06.2003 - 07.2013Read More
Strom Thurmond
High School Diploma
Read More