Jessie Townsend
Columbia,SC
Overview
5
5
years of professional experience
Work History
Assistant Director for Student Success
The Chicago School
10.2023 - Current
- Train, troubleshoot, and provide Maxient support to all system users as the database administrator for the institution.
- Manage the Student Community Standards (student conduct) process by processing referrals, scheduling hearings, and assigning panel members.
- Provide guidance to referring parties on the appropriate referral pathways for the conduct process through trainings and one-on-one consultation.
- Analyze student conduct data to identify trends and patterns to implement programming initiatives to address inequities.
- Serve on various university-wide committees such as AI Content Standards Committee, Academic Standards Advisory Committee, Committee on Policy Exception, First Gen Advisory Group, and Student Community Standards Faculty Leadership Groups.
Assistant Director of Academic Integrity
University Of South Carolina
01.2023 - 09.2023
- Oversaw case management for the Honor Code process and served as the primary adjudicator for academic integrity cases
- Spearheaded policy revisions for the Honor Code and developed updated clear policy language to increase student understanding.
- Conducted data collection, organization, and analysis for the Office of Academic Integrity's annual report (Executive Summary).
- Collaborated with the university's teaching center to conduct faculty development trainings on teaching and learning strategies.
- Trained professional staff members, judicial council members, and appellate board members
- Supervised a graduate assistant and practicum students
Coordinator for Academic Integrity
University Of South Carolina
01.2021 - 01.2023
- Investigated and adjudicated over 500+ academic integrity and student conduct cases.
- Led assessment and evaluation efforts for on-campus programming by compiling survey data.
- Facilitated consultations with faculty members to provide support for academic course concerns.
- Utilized conflict management and resolution skills to assist students through the conduct process.
- Oversaw the planning, communication, and grading of the online Academic Integrity Workshop course in Blackboard.
Enrollment Coordinator
The Citadel Military College Of South Carolina
09.2020 - 12.2020
- Provided direct student support about the admissions process through scheduled Zoom meetings, phone calls, and emails.
- Reviewed admissions materials and administered decisions for 2+2 transfer, degree completion, and graduate programs.
- Developed a recruiting plan - specifically goals, initiatives, and events - to target veterans, active duty military, and adult learners.
- Organized recruitment and marketing for the School of Education and School of Engineering.
- Maintained consistent communication with prospective students through the customer-relationship management (CRM) system.
Graduate Assistant for Enrollment Management
The Citadel Military College Of South Carolina
08.2019 - 08.2020
- Processed confidential files such as applications, transcripts, and test scores in compliance of FERPA.
- Conducted comprehensive evaluations of academic transcripts for prospective students to determine eligibility and transferable credits.
- Provided frontline customer service regarding information about degree programs and requirements.
- Completed special tasks and projects directed from the Associate Provost or Director of Enrollment Management.
- Developed a new, structured campus tour system to meet the increased demands of prospective students.
NODA Intern
University Of North Carolina - Charlotte
05.2020 - 07.2020
- Assisted with the implementation of virtual orientation programs, leveraging technology to ensure inclusivity and accessibility for all students during the pandemic.
- Established a podcast for incoming first-year and transfer students to learn about the university and assist their transition.
- Trained a staff of 28 Orientation Counselor (OCs) and directly supervised a mini-group of seven OCs
- Collected and analyzed feedback from orientation participants to identify areas for improvement and enhance the overall orientation experience.
- Designed a process for troubleshooting issues that students encountered during course registration
Education
Master of Education - Higher Education Leadership
The Citadel
Charleston, SC12.2020
Bachelor of Science - Exercise Science
Winthrop University
Rock Hill, SC05.2019
Skills
- Conflict management & resolution
- Cross-functional collaboration
- Data analysis
- Event planning & programming
- Inclusive Excellence
- Policy development
- Professional development training
- Project management
- Student engagement
- Technology proficiency
Affiliations
Kappa Alpha Psi Fraternity, Inc.
American College Personnel Association (ACPA)
- Phyllis L. Mable Emerging Leaders Institute
Association for Student Conduct Administrators (ASCA)
- 2023 Gehring Academy Faculty Member
- 2022 Conference Committee Member
International Center for Academic Integrity (ICAI)
- 2023 Southeast Consortia Conference Chair
- Southeast Consortia Leadership Member
- 2022 Waldvogel Exemplar of Integrity Award
University of South Carolina
- University 101 Freshman Seminar Instructor
- Division of Student Affairs Professional Development Team
- Respondent Resource Committee
- Hazing Prevention and Education Committee
Additional Information
Kasper, J. & Townsend, J. (2023, July 24). Donald D. Gehring Academy Academic Integrity Mini-Track [Conference]. Association for Student Conduct Administrators, Online.
Kitchell, E., & Townsend, J. (2021, June 17). Academic Integrity & Covid: Helping Students Distance Themselves from Cheating Behaviors [Conference session]. University 101 Building Connections Conference, University of South Carolina, Columbia, SC, United States.
Townsend, J., & Liggett, A. (2021, Oct. 22). Exploring the Economics, Consumerism, and Enterprise of Academic Dishonesty [Conference session]. Center for Teaching Excellence (CTE) 2021 Oktoberbest: A Symposium on Teaching, University of South Carolina, Columbia, SC, United States.
Townsend, J. (2022, Feb. 12). Addressing Academic Misconduct through Motivational Interviewing [Conference session]. Association for Student Conduct Administrators (ASCA) 2022 Annual Conference, Arlington, VA, United States.
Townsend, J. (2022, Mar. 8). Breaking Barriers: Highlighting the Hidden Curriculum of Academic Integrity [Conference session]. International Center for Academic Integrity (ICAI) 2022 Annual Conference, Online.
Townsend, J., & Liggett, A. (2022, Oct. 21). Frustrated that students seem to pay more attention to their phones than you? How can we help their brains? [Conference session]. Center for Teaching Excellence (CTE) 2022 Oktoberbest: A Symposium on Teaching, University of South Carolina, Columbia, SC, United States.
Townsend, J. (2023, Mar. 10). Developing Your Own Academic Integrity Workshop [Conference session]. International Center for Academic Integrity (ICAI) 2023 Annual Conference, Indianapolis, IN, United States.
Timeline
Assistant Director for Student Success
The Chicago School
10.2023 - Current
Assistant Director of Academic Integrity
University Of South Carolina
01.2023 - 09.2023
Coordinator for Academic Integrity
University Of South Carolina
01.2021 - 01.2023
Enrollment Coordinator
The Citadel Military College Of South Carolina
09.2020 - 12.2020
NODA Intern
University Of North Carolina - Charlotte
05.2020 - 07.2020
Graduate Assistant for Enrollment Management
The Citadel Military College Of South Carolina
08.2019 - 08.2020
Master of Education - Higher Education Leadership
The Citadel
Bachelor of Science - Exercise Science
Winthrop University
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