Jill Irving
Myrtle Beach,WI
Summary
Results-driven Sales and Operations Leader with over 10 years of experience in driving revenue growth, leading high-performing teams, and delivering exceptional customer experiences. Proven track record of consistently exceeding sales targets, optimizing performance metrics, and fostering strong client relationships. Recognized for excellence in sales performance and leadership capabilities. Eager to leverage skills in a remote role focused on inside sales, customer success, or operations to contribute to business growth and enhance client retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Store Manager
T-Mobile
Myrtle Beach, SC
10.2018 - 10.2025
- Led store to top-tier performance, achieving #1 ranking in the Carolina South area (Q4 2023)
- Consistently exceeded sales targets, earning top 20% company ranking and multiple performance awards
- Coached and developed team members to improve sales performance, customer engagement, and retention
- Managed daily operations including inventory, financial reporting, and KPI tracking
- Drove revenue growth through strategic sales initiatives and customer-focused solutions
- Fostered a high-performance culture focused on accountability, teamwork, and results
- Led team to achieve sales targets through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing accuracy.
Front of House Manager
P.F. Chang’s
Myrtle Beach, SC
05.2016 - 02.2019
- Managed high-volume operations, ensuring seamless customer experience and service excellence
- Led and supported a cross-functional team in a fast-paced environment
- Oversaw daily financial reporting, cash handling, and operational closing procedures
- Resolved customer concerns efficiently, improving satisfaction and retention
Store Manager
Family Dollar
Calabash, NC
07.2010 - 05.2016
- Managed store operations including sales performance, staffing, inventory, and merchandising
- Recruited, trained, and developed team members into leadership roles
- Maintained strong operational standards and improved overall store efficiency
Education
High School Diploma -
Clearview Regional High School
Mullica Hill, NJSkills
- Inside Sales & Revenue Growth
- Customer Success & Retention
- Team Leadership & Coaching
- Performance Metrics & KPI Management
- Client Relationship Management
- Sales Strategy & Execution
- Operations & Process Improvement
- Training & Development
- Conflict Resolution & Customer Experience
- Strong multi-tasking
- Problem-solving
Accomplishments
- Trailblazer Award – T-Mobile (2023)
- Winners Circle Award – T-Mobile (2023, 2024)
- #1 Store in Carolina South Region (Q4 2023)
Certification
Life, Health, and Accident Insurance Producer License
TARGET ROLES
- Inside Sales Representative
- Account Executive
- Customer Success Manager
- Remote Team Lead / Supervisor
- Sales Development Representative (SDR)
Timeline
Retail Store Manager
T-Mobile
10.2018 - 10.2025
Front of House Manager
P.F. Chang’s
05.2016 - 02.2019
Store Manager
Family Dollar
07.2010 - 05.2016
High School Diploma -
Clearview Regional High School