Jill Kouche
Myrtle Beach
Summary
Dynamic Key Manager at CentraArchy Restaurant Group with expertise in customer service and employee training. Proven track record in enhancing guest experiences and driving operational excellence. Skilled in event planning and marketing strategies, consistently exceeding expectations while managing inventory and new store setups. Reliable leader committed to fostering a welcoming environment.
Overview
19
19
years of professional experience
Work History
Key Manager/Trainer/Host
CentraArchy Restaurant Group
Myrtle Beach
03.1998 - 05.2017
- Committed to providing a welcoming environment for guests.
- Manage overall operations with the main focus on customer service.
- Consistently exceeded guests' and restaurant management expectations.
- Serve as the first point of all customer contact on the phone or in person.
- Relay communication to management for any guests' special requests.
- Promote and distribute special features through advertising and marketing.
- Certified CentraArchy trainer for new hired employees.
- Assist in opening/closing restaurant duties: approval of shift changes with all front of house staff employees, hiring of new employees, weekly inventory, and account for daily transactions.
American Cancer Society
01.2005
American Heart Association
01.2004
Education
Bachelor of Science - Health Promotion
Coastal Carolina University
Myrtle Beach, SC12.2005
Skills
- Event planning and management
- Marketing and advertising strategies
- Multi-tasking proficiency
- Office administration skills
- Microsoft Office expertise
- Customer service management
- Employee training
- Inventory management
- Inventory and stocking
- Reliability
- New store setups
References
Available upon request.
Qualifications And Interests
- Planning special events
- Marketing
- Advertising
- Proficient at multi-tasking
- Qualified to handle office duties
- Experienced in Microsoft Office
- Traveling
Timeline
American Cancer Society
01.2005
American Heart Association
01.2004
Key Manager/Trainer/Host
CentraArchy Restaurant Group
03.1998 - 05.2017
Bachelor of Science - Health Promotion
Coastal Carolina University