Jillani Saleem

IT Technician

Fouhan enterprises Pvt Ltd.

Mahe, Vitoria , Seychelles

7 2017 - Current

Set up PCs, projectors, and microphones for use in video conferencing rooms
Maintained office PCs, networks and mobile devices
Performed troubleshooting and repaired peripheral devices such as printers and scanners
Established, repaired and optimized networks by installing wiring, cabling and devices
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Managed system-wide operating system and software deployments as well as related software upgrade problems
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
Configured systems according to prescribed software and hardware frameworks
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
Improved network efficiency by optimizing configurations and implementing necessary updates
Streamlined IT support processes, resulting in increased productivity within the department
Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters
Developed and documented standard operating procedures for consistent IT service delivery across the organization
Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department
Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems
Proved successful working within tight deadlines and a fast-paced environment
Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats
Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements
Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support
Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures
Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements
Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol
Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health
Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication
Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks
Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact
Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments
Enhanced system security and minimized vulnerabilities with regular updates and patches to software
Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees
Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies
Improved IT support efficiency, creating detailed documentation for common issues and solutions
Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects
Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools
Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing
Improved team productivity by leading weekly training sessions on new technologies and best practices
Increased user satisfaction through development and implementation of user feedback system for IT services
Diagnosed and troubleshot hardware, software and network issues
Installed, configured and maintained computer systems and network connections
Removed malware, ransomware, and other threats from laptops and desktop systems
Tested new software and hardware prior to deployment
Monitored system performance to identify potential issues
Patched software and installed new versions to eliminate security problems and protect data
Helped streamline repair processes and update procedures for support action consistency
Maintained servers and systems to keep networks fully operational during peak periods
Assisted in development of system security protocols
Offered assistance in implementing and developing training programs

Sales Manager & IT Tech

MILLENNIUM ONLINE INDIA LTD

Chennai , Tamilnadu

03.2014 - 06.2017

Led sales efforts, working closely with clients to understand their needs and recommend tailored technology solutions, resulting in increased revenue by 20% and customer satisfaction
Implemented and maintained key security and functionality updates to ensure system reliability
Managed installation and upgrading of software, enhancing system performance and supporting overall sales operations
Researched and introduced innovative technology solutions that provided cost-effective improvements and met business requirements
Oversaw provisioning of new software and hardware, ensuring alignment with internal policies and supporting both IT and sales objectives.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Handled customer relations issues, enabling quick resolution, and client satisfaction
Led a successful sales team by providing motivational coaching and performance-based incentives
Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies
Built relationships with customers and community to establish long-term business growth
Communicated product quality and market comparisons by creating sales presentations

Owner

Three Tier Technologies

Padappai, Tamilnadu

12.2010 - 02.2014

Managed day-to-day business operations
Trained and motivated employees to perform daily business functions
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness
Oversaw operations for 2 colleges and 3 companies.
Consulted with customers to assess needs and propose optimal solutions
Increased customer satisfaction by implementing efficient business processes and providing exceptional service
Developed and maintained strong relationships with clients, resulting in repeat business and referrals
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business
Managed financial aspects of business, including budgeting, financial reporting, and tax preparation

Summary

Overview

Work History

IT Technician

Sales Manager & IT Tech

Owner

Education

Diploma in Hardware & Network -

Skills

Languages

Timeline

Sales Manager & IT Tech

Owner

Diploma in Hardware & Network -

IT Technician

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