Jillian Madrid
Hanahan
Summary
Clinical lead medical assistant specializing in pediatric care with expertise in vaccine administration and quality assurance. Demonstrated success in enhancing team collaboration and streamlining clinical operations through effective inventory management and continuous improvement strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Lead Medical Assistant
SouthernMED Pediatrics
Charleston
06.2020 - Current
- Took inventory monthly or biweekly to order supplies for the clinic and ensure operational readiness. Cleaned rooms to maintain hygiene standards and patient comfort.
- Administered vaccines, recorded vital signs, and performed phlebotomy procedures on patients.
- Led training sessions for medical assistants on best practices for ordering supplies, maintaining accurate records, and utilizing the Simon website to streamline operational processes at Sweetgrass/SouthernMED Pediatrics.
- Develop and implement strategies to enhance communication and collaboration between medical assistants and healthcare providers, fostering a cohesive team environment that improves patient care outcomes and overall clinic efficiency at Sweetgrass/SouthernMED Pediatrics.
- Collaborate with the IT department to identify opportunities for implementing technology solutions that streamline administrative tasks, optimize patient appointment scheduling, and enhance the overall efficiency of clinical operations at Sweetgrass/SouthernMED Pediatrics.
- Collaborated with quality assurance team to conduct audits on clinical processes, ensuring compliance with industry standards and fostering a culture of continuous improvement and patient safety at Sweetgrass/SouthernMED Pediatrics.
- Reviewed and updated patient records for accuracy and compliance.
- Maintained accurate records of patient progress and treatment outcomes.
- Liaised with other healthcare professionals to ensure continuity of care for patients.
- Monitored quality assurance standards across the ward.
- Participated in multidisciplinary team meetings to discuss cases and plan treatments.
- Acquired necessary specimens and samples from patients for accurate laboratory testing.
- Set up, maintained, and calibrated medical laboratory equipment.
Inventory Specialist/ Pharmacy Technician
CVS Pharmacy
Mount Pleasant
05.2014 - 05.2020
- Ensured precise pill counting to maintain medication integrity.
- Procured supplies to maintain uninterrupted availability of essential pharmaceutical products.
- Tracked and organized pharmaceutical products using inventory management software.
- Utilize inventory management software to track and analyze medication trends, ensuring optimal stock levels and minimizing waste for efficient operations.
- Implement quality control measures to ensure the accuracy and integrity of pharmaceutical inventory data, identifying and rectifying any discrepancies in a timely manner to uphold regulatory compliance and optimize operational efficiency.
- Implement continuous improvement initiatives to optimize inventory management processes and reduce waste, leading to cost savings and increased efficiency for CVS Pharmacy.
- Maintained detailed documentation to support accurate inventory management and regulatory compliance.
- Collaborated with patients and insurance companies to resolve issues and enhance service delivery.
- Customer Service
Photo Technician
Walmart
Mount Pleasant
10.2006 - 05.2011
- Processed and developed photos using industry-standard equipment in a professional lab environment.
- Enhanced photo quality through editing and retouching, exceeding customer expectations and contributing to sales revenue in photo department.
- Implemented innovative techniques to streamline photo development processes, reducing turnaround time and increasing customer satisfaction.
- Combined photographic chemicals accurately to ensure proper development of images in the lab.
- Provided exceptional customer service by assisting clients with their photo needs and inquiries.
- Operated cash register efficiently to process customer transactions and manage payments.
- Implementing creative ideas to enhance photo quality and customer satisfaction.
- Collaborate with the marketing team to create promotional materials featuring high-quality photos to attract more customers and boost sales in the photo department.
- Developed creative photo displays and merchandising strategies that attracted customers and boosted sales in photo department.
Cash Office, Customer Service
Lowe's
Mount Pleasant
02.2003 - 01.2006
- Enhanced customer experience and loyalty through personalized greetings and follow-up calls, ensuring customer satisfaction and retention.
- Provided assistance to customers
- Responded to incoming phone calls
- Collected customer orders efficiently
- Developed and implemented training programs for cash office and customer service staff, fostering consistent and excellent customer service delivery.
- Managed daily cash deposit transactions
- Streamlined daily deposit processes and improved efficiency in cash office operations through innovative strategies.
- Analyze cash office transactions and identify opportunities to improve efficiency and accuracy in daily deposit processes, ensuring financial records are maintained accurately and in compliance with company policies and procedures.
Front Line Supervisor
TJ Maxx
Mount Pleasant
08.2001 - 06.2004
- Implement training programs to enhance team members' product knowledge and customer service skills, ultimately driving sales and customer satisfaction at TJ Maxx.
- Developed and implemented strategies to optimize resource allocation and staffing based on customer traffic patterns and operational demands at TJ Maxx.
- Ensure seamless communication between the front-line team and upper management to promptly address customer feedback, operational challenges, and implementation of new strategies at TJ Maxx.
- Analyzed sales data and trends to identify opportunities for revenue growth and operational improvements at TJ Maxx.
- Created daily employee schedules to ensure adequate staffing levels during peak hours.
- Enhanced team morale by organizing team-building activities and recognition programs, boosting employee engagement and productivity.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
Education
Associate Of Science - Certified Medical Assistant
Virginia Tech
North Charleston, SC05-2011
Skills
- Vaccine administration
- Patient monitoring
- Medical record management
- Clinical expertise
- Clinical decision-making
- Clinical testing procedures
- EMR proficiency
- Regulatory compliance
- HIPAA compliance
- Healthcare regulations
- Patient safety practices
- Medical equipment management
- Supply chain management
- Efficiency enhancement
- Patient outcomes focus
- Clinical leadership
- First aid and CPR certification
- Interpersonal communication
- Confidentiality maintenance
References
- Brittany Sanker, CVS Pharmacist, (301) 801-1306
- Joanna Shepard, CVS Pharmacist, (843) 607-8825
- Alicia Jenkins, Lead Pharmacy Technician, (843) 641-9689
- John B Sperry, SouthernMED Pediatrics, dr.sperry@southernmedpeds.com, 843-209-9264
- Emma Van Horne, SouthernMED Pediatrics, emma.vanhorne@southernmedpeds.com, 803-960-2720
- Sandy, Charleston Pediatrics, 843-901-9090
- Tammy Free, SouthernMED Pediatrics, tammy.free@southernmedpeds.com, 615-491-7040
- Amanda Polhemus, SouthernMED Pediatrics, amanda.polhenus@southernmedpeds.com, 678-267-5748
Certification
Certified Medical Assistant- American Association of Medical Assistants (AAMA) Certificate 2528832 Expires 04/30/2029
Timeline
Clinical Lead Medical Assistant
SouthernMED Pediatrics
06.2020 - Current
Inventory Specialist/ Pharmacy Technician
CVS Pharmacy
05.2014 - 05.2020
Photo Technician
Walmart
10.2006 - 05.2011
Cash Office, Customer Service
Lowe's
02.2003 - 01.2006
Front Line Supervisor
TJ Maxx
08.2001 - 06.2004
Associate Of Science - Certified Medical Assistant
Virginia Tech