Jimmy L. Evans Jr

Responsible for overseeing MTF-specific legacy decommissioning efforts from start to finish, managing and motivating engineers and other team members, giving customer presentations, and working with MTF staff to complete dispositions as identified through data analysis. Directs the analysis of legacy network and domain data to ensure the decommissioning process does not impact patient care.

• Manage small to medium-sized projects.

Discussing potential projects and their parameters with clients, executives, and software developers.

• Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.

Assembling and leading the project team.

Participating in and supervising each stage of the project.

• Ensuring each project stays on schedule and adheres to the deadlines

Creating a project budget and ensuring the project adheres to the budget as closely as possible.

Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.

Tracking milestones, deliverables, and change requests.

Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.

Delivering completed software products to clients and performing regular checks on the products' performance.

Responsible for overseeing the Defense Health Agency (DHA) Compute Storage Management Service (CSMS) to support the DHA Private Cloud (DPC) Tech Refresh. Coordinate from start to finish the replacement of the old compute driven by End of Support (EOS) and End of Life (EOL) availability of the compute backbone, the HPE C7000 platform, which expires in 2025 for all DHA sites. DPC Tech Refresh is a two-part deployment: (1) on-site installation by DPC engineers, and (2) remote virtual machine (VM) data and storage migration/reboot completed by platform and storage engineers.

Lead Site Coordinator for assigned Military Treatment Facilities (MTF).

Informs site points of contact about the importance of the Defense Health Agency Private Cloud (DPC) activities and how it will improve overall performance for each of their MTFs.

• Provides knowledge of DHA Private Cloud (DPC) refresh, resulting in a single standardized hosting platform utilizing the same hardware at all military sites, and establishing the DHA Private Cloud (DPC), which is a rebranding of MAAG, LCI, and LCI-light.

Responsible for coordinating and providing transitioning correspondences via TEAMS to facilitate the replacement of End of Life and End of Support compute backbone, which consists of the HPE C7000 platform.

Replacing HP blades with Cisco rack mount services and storage area network (SAN/NAS) network attached storage array at each MTF.

Maintains each site's data storage for department and users' data.

Migration of virtual machines (VMs) and data from legacy equipment to new equipment.

Manage domain controllers, security scanning, and medical applications.

• Educates MTF POCs about the Compute Storage Management Services (CSMS) program that has been comprised of the MAAG, LCI, and LCI-Light technology profiles providing regional and local-premise hosting capabilities for eight (8) key service offerings

To engage with program leadership, external business partners, and customers, as required, to provide technical information regarding the program. Supports the program by performing a variety of technical and support services involving analysis, administrative tasks (e.g., facilitation, minutes), program/project coordination, task management, report preparation, and documentation development.

Reports directly to the assigned DHMSM PMO Deployment Lead, who leads the MHS GENESIS Wave Deployment.

Responsible for the overall management of the deployment efforts.

• Serves as a Wave Deployment Processes Subject Matter Expert, knowledgeable about the deployment process.

Responsible for researching all sites associated with the Wave deployment, and working with the Deployment Lead and assigned contractors to organize Wave Pre-Deployment Questionnaires (PDQs).

Coordinate and schedule regular teleconference briefings with all Wave Medical Treatment Facility leadership.

Track PDQ completion progress until it is finalized and submitted to the Leidos Partnership for Defense Health (LPDH).

• Provide oversight of LPDH and other stakeholders that will complete the actual GENESIS implementation to ensure project tasking is moving along accordingly.

• Provide PMO representation for various wave and enterprise-wide meetings, acting as a point of escalation when issues arise.

• Receive guidance from the Deployment Lead, and develop a plan of action to accomplish tasks.

• Coordinates efforts across Site Engagement Leads and/or Project Coordinators assigned to the Wave.

• Maintains regular communication with all MTF leadership across the wave, and is available to answer questions or provide general insight.

• Works directly with the Leidos Partnership for Defense Health (LPDH) Wave lead to provide oversight of project tasks, tracking all suspense dates, monitoring task completion, and reporting any risks and issues to the Defense Healthcare Management Systems Modernization Project Management Office (DHMSM PMO) leadership.

• Coordinates with LPDH, DHA-HI, Military Treatment Facility (MTF) leadership, and other stakeholders to organize and plan for various events, such as the Site POC Virtual Engagement, PDQ Telcon Series, Command Executive Briefing, Model System Review, various Current State Assessments, and ultimately MHS GENESIS Go-Live.

Provides regular deployment progress updates to various leaders in multiple forums.

Responsible for establishing the Command Center planning series and overall Go-Live Command Center management during the last two months of the deployment cycle.

While providing PMO representation for go-live activities

To engage with program leadership, external business partners, and customers, as required, to provide technical information regarding the program. Supports the program by performing a variety of technical and support services involving analysis, administrative tasks (e.g., facilitation, minutes), program/project coordination, task management, report preparation, and documentation development.

Manage and coordinate wave management activities, actions, and schedules with deployment sites, MTFs, site POCs, and other DHA/external stakeholders.

Coordinates activities with the deployment site and provides guidance on the completion of site-specific documents.

Knowledge of the agency's mission, strategic goals, and operational programs. Proven professional in maintaining and understanding project management principles and methodologies.

Monitors the status of deployment risks and issues, and provides mitigation strategies.

Participates in hub-and-spoke meetings, PMO meetings, super user teleconferences, and all deployment event checklists, device information, and lists.

Review and mitigate device information with the deployment logistics lead.

Ability to manage work, delegate tasks with the assignment of appropriate priorities, and provide guidance and direction to project teams consisting of 14 personnel supporting over 185 military and civilian staff in any given Military Treatment Facility.

Supports technology adoption and training teams in training, change management activities, actions, and events, and supports coordinating meeting activities and actions.

Prepares/reviews briefing slides and project schedules.

Strong ability to communicate effectively, including making presentations and preparing reports, ensuring mission capabilities are met with zero downtime for any agency.

Leads small to medium-sized projects by supervising, managing, and coordinating project teams, activities, and meetings. Assembles and leads cross-functional agency project teams. Ensures routine monitoring of performance indicators, assessment of project progress, and participates in periodic updates with agency leaders to share understanding and drive agency-level decisions while aligning with the Military Treatment Facility.

Documents and records project status and progress by tracking metrics, and assisting the project manager and project team in Key Performance Indicators (KPIs) development to support assigned projects and their alignments. Maintains lessons learned and risk analyses, and ensures risk mitigation strategies and control measures are implemented. Maintains and updates the SharePoint site/portal, project management (PM) tools, PM documents, and develops and refines scopes of work (SOW).

Maintains project timeline by coordinating and deconflicting project suspense, Work Breakdown Structures (WBS), resources, and by protecting the critical path, while incorporating basic prioritization and backward planning techniques and concepts.

Coordinate project meetings by assisting the Project Manager with facilitating meetings, briefings, preparing, and updating briefs and meeting materials.

Proficient in managing basic project management principles and methods. Records meeting minutes, due outs, and updates from meetings and briefings.

Contributes to a culture of continuous improvement and innovation by identifying and capturing lessons learned through best practices, industry standards, and subject matter experts, to recommend and incorporate improvements, increasing the efficiency and effectiveness of PM processes, assigned projects, and the project team. Seeks further development and improvements of one's PM knowledge and skills.

Proficient and knowledgeable of federal and military procedures and processes.

Energetically works extended hours outside of the normal scheduled workday to support the mission and staff members. Coordinates with CONUS and OCONUS Military Treatment Facilities for travel to ensure 100 percent migration completion efforts.

Supports the program by performing a variety of technical and support services involving analysis, administrative tasks (e.g., facilitation, and minutes), program/project coordination, task management, report preparation, and documentation development.

Assess project scope, develop requirements, and deployment schedule, and support the implementation of all project requirement functions.

Serves as a liaison between the project sponsor, stakeholders, customers, senior leadership, site executive staff, and site technical staff, as well as collaboration between interdependent project leads.

Supports the leadership of the technical team and the balancing of resources.

Supports organizational change management activities.

Serves as the primary point of contact for all internal transition coordination.

Supports strategic planning and process improvement activities.

Supports the development of strategies that meet functional, technical, and performance requirements to mitigate cost, schedule, and performance risks.

Reviews project deliverables for completeness, quality, and compliance with established project standards.

Documents and communicates the status of the project progress against plans.

Ensure that the change initiatives introduced into the organization help to further the organization’s objectives, with its corporate vision and mission. The initiatives or projects within the organization will include changes to technology and systems, to business processes, and to organizational structure and job roles. I create conditions for a smooth transition of changes with the least resistance from the implementers and maximum enthusiasm to adapt to the change. While coaching or mentoring the organization to implement change, I strive to achieve quick adoption of change and ensure efficient understanding, in order to achieve organizational proficiency for new initiatives and projects. I perform the role of a coach or mentor for senior managers of the organization to assist them in fulfilling their role as change sponsors for their respective departments and teams. I will also engage with key project teams to help them integrate their projects with crucial change management initiatives undertaken by the organization.

Ensure projects meet objectives on time by increasing employee adoption.

Focus on the people side of change to business processes, systems, technology, job roles, and organizational structures.

Create and implement change management strategies and plans that maximize employee engagement.

Improve the proficiency of changes that impact the enterprise environment, higher ultimate utilization, and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

· Apply structured methodology and lead change management activities

Identify, analyze, and prepare for anticipated change-associated risks.

Manage, define, and measure success metrics, and monitor change progress.

Support organizational design and the definition of roles and responsibilities.

Identify tools and resources that aid in decision-making, maintain an objective view of the change process, and guide the sponsors and change team on ways to carry out their responsibilities effectively.

Focus on content-related issues, leading the efforts to plan, coordinate, and implement changes.

Establish strong relationships with the project sponsors, project manager, core project team, service manager, and other key stakeholders.

Support the Defense Health Agency's Change Management team goals and objectives.

Ensure that the change initiatives introduced into the organization help to further the organization’s objectives, with its corporate vision and mission. The initiatives or projects within the organization will include changes to technology and systems, to business processes, and to organizational structure and job roles. I create conditions for a smooth transition of changes with the least resistance from the implementers and maximum enthusiasm to adapt to the change. While coaching or mentoring the organization to implement change, I strive to achieve quick adoption of change and ensure efficient understanding, in order to achieve organizational proficiency for new initiatives and projects. I perform the role of a coach or mentor for senior managers of the organization to assist them in fulfilling their role as change sponsors for their respective departments and teams. I will also engage with key project teams to help them integrate their projects with crucial change management initiatives undertaken by the organization.

Ensure projects meet objectives on time by increasing employee adoption.

Focus on the people side of change to business processes, systems, technology, job roles, and organizational structures.

Create and implement change management strategies and plans that maximize employee engagement.

Improve the proficiency of changes that impact the enterprise environment, higher ultimate utilization, and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

· Apply structured methodology and lead change management activities

Identify, analyze, and prepare for anticipated change-associated risks.

Manage, define, and measure success metrics, and monitor change progress.

Support organizational design and the definition of roles and responsibilities.

Identify tools and resources that aid in decision-making, maintain an objective view of the change process, and guide the sponsors and change team on ways to carry out their responsibilities effectively.

Focus on content-related issues, leading the efforts to plan, coordinate, and implement changes.

Establish strong relationships with the project sponsors, project manager, core project team, service manager, and other key stakeholders.

Support the Defense Health Agency's Change Management team goals and objectives.

Provided first-level technical support and customer service to Navy Medicine Clinical Desktop Program (CDP) clients. Provide support to managed services clients through the Remedy ticketing system and remote management systems, both remotely and on-site at client locations. Utilized technical skills, a strong team dynamic, and focused on providing exceptional customer service.

Provided Help Desk support to end users in a Virtual Desktop Infrastructure (VDI) environment for application, printer, connectivity, zero client, and CDP access issues.

Utilized VMware View Client, VMware Horizon View Admin, and Teradici PC-over-IP (PCoIP) Management Console to resolve issues by viewing and/or resetting a hung virtual session, checking pools for any errors, viewing Event Viewer in View Admin to troubleshoot a user virtual session and/or login times, adding a new device (zero client) in Teradici, and adding it to a group for the site, as well as performing firmware updates.

Active Directory management.

Supported ThinApp applications.

Created Standard Operating Procedures (SOP) to increase experience, functionality, and understanding of core tasks.

Tracked and updated tickets in Remedy.

Responsible for the implementation of scanning (vulnerability and compliance), and ongoing management of scanning, risk assessments, and remediation activities across corporate and cloud environments. Designed and implemented a Threat Intelligence framework. Supported secure cyberspace operations through the identification and analysis of disclosed vulnerabilities to determine their operational impact on the United States Armed Forces in Europe and the Defense Information Systems Agency (DISA). Vulnerabilities found to pose a significant risk were addressed by the Information Assurance Vulnerability Management (IAVM) Program through the dissemination of IAVM Directives (Information Assurance Vulnerability Alerts (IAVA) and Information Assurance Vulnerability Bulletins (IAVB)), mandating DISA-wide implementation of mitigation or remediation actions.

· Provided a common set of methodologies and requirements to standardize vulnerability scans on military servers and networking infrastructure

Scanned systems exist to a computer or user outside the system's firewall.

Utilized vulnerability scan reports to assess the security posture of systems and outline.

Remediation tasks are required to bring systems into compliance.

Performed, analyzed, remediated, and documented exceptions, and reported on all maintenance scans.

Completed on systems.

Responsible for remediating vulnerabilities identified during vulnerability scanning.

Evaluated vulnerabilities identified as critical by the scan engine, or high-risk through analysis, within 24 hours of discovery.

Reviewed Information Assurance Vulnerability Management Notices, including Alerts, Bulletins, and Technical Advisories.

Oversaw daily operations, personnel administrative and resource management, planning, supervision, monitoring/organization. Managed 52 personnel; directed computer, phone, and Blackberry maintenance for 12K customers, $22M network, and 8 geographically separated units. Provided oversight on base ticket routing via Active Directory, Remedy, Remote Desktop and SharePoint services. Directly supported four remote telephone switching centers and a 5K-box Meridian Mail system valued at $14.8 million.

Directed and implemented the Air Force's first network/phone Client System Team; established a training program and procedures—now the Air Force benchmark for consolidated client support missions.

Co-authored the Client System Team Operational Instruction: established clear-cut training guidance for junior Air Force personnel, merged work center—1st command-wide.

Managed 27K devices; drove 4.8K software migration updates for 917 BlackBerrys; fixed 7.6K tickets—99.99 percent net uptime.

Guided a $300M Fuels Shop server reconfiguration; identified 5 critical errors; restored in less than 2 hours—saved $15K in contractor fees.

Built sections' Technical Order, Tools, and Electrostatic Discharge programs from the ground up; no findings—key to Flights, Squadron, and Wing “Excellent” Unit Compliant Inspection rating.

Created the BlackBerry support team; trained 28 techs supporting 589 users, provisioned 150 new devices, and closed 1.5K tickets.

Developed an in-house CompTIA A+ preparation training course; personnel logged 6,000 Computer-Based Training (CBT) hours and 396 hours of hands-on training—44 personnel certified with a 91.74 percent average.

Pivotal to the Vista Team standup, I provided cradle-to-grave migration, pushing to 1,250 systems with a 99.92 percent success rate.

Equipped for Air Force operating system deployment; identified deficiencies, and acquired training slots—16 technicians are now Microsoft Vista certified.

Developed the 1st ever Ramstein Training Business Area (TBA) workshop; 25 admins trained, which enabled command-wide training automation.

· Retooled in-processing network account creation process; 2.5K newly arrived members productive in under 24 hours vs 3 months

· Overcame 68 percent manning! Led 45, deployed 21, and outsourced 10—crushed 427 trouble ticket increases in under 1 week with 8 qualified technicians.

Instituted division proficiency tracker; matched 18 new technicians' training and performance to skill level—all qualified in under 2 months.

Created a customer survey program; polled over 420 participants with 95 percent positive feedback—instituted new operational processes based on credible customer feedback; cut 11 man-hours per month.

Drove remote imaging software test; 228 unique failures identified—postured for automated rollout to 21K personal computers (PCs).

Led 158 printer install projects; wrote Standard Operating Procedure, coordinated a robust training and install schedule, and averted 450 system trouble tickets.

Oversaw the software vulnerability assimilation plan; instituted fixes for 5,000 users, and cleared 544 ticket backlogs in under one month.

· Steered Vista Tiger Team; upgraded 4.2K systems & safeguarded 5.1TB of datacatapulted headquarters to 98 percent compliance

Responsible for the personal security and welfare of one- and two-star generals at Combined Air Operations Center Six (CAOC Six). Supported NATO's Allied Air Forces Southern Europe. Conducted air policing, air defense, and interacted with the Turkish Air Force on behalf of NATO. Under the command of the Turkish Air Force Commander, CAOC Six deterred aggression against NATO Allies and ensured the security and airspace integrity of Allied Command Europe.

Planned and executed all security functions in a combined nation activity for senior leaders.

· Personal Security for two 2-Star Generals for Combined Air Operations Center (CAOC)

Directed and managed personnel, industrial, information, physical, anti-terrorism, force protection, and Communication Security (COMSEC) accounts for 10 U.S. personnel covering OCONUS site initiatives.

Managed Joint Personnel Adjudication System (JPAS) and Clearance Access Control System Database.

Executed advanced planning coordination routes, enabling direct, secure movement.

Responsible for monitoring networks and ensuring security availability for 640 military users. Maintained network facilities supporting the designing, organizing, and modifying of the Air Force’s infrastructure for computer systems. Installed and supported LANs, WANs, internet and intranet systems, and network segments.

Configured personal digital assistants for users on the network. Including Nextel BlackBerry smartphones and Palm One Palm Pilots.

Responsible for the upkeep, configuration, and reliable operation of multi-user computers and servers.

Ensured the uptime, performance, resources, and security of computer systems to meet the needs of users without exceeding the budget.

Installed and upgraded computer components and software, automated routine tasks, wrote computer programs, trained and supervised staff, while providing technical support.

Trained Defense Courier for USTRANSCOM, which is responsible for providing secure, timely, and efficient end-to-end global distribution of classified and sensitive material for the United States and its allies. The mandate of every courier is to support the Defense Courier Division's day-to-day mission of executing the processing, storage, and transportation of classified material. The courier division is made up of over 230 active-duty Soldiers, Sailors, and Airmen, and 14 USAFR members stationed at 18 locations around the globe.

• Provided worldwide service to over six thousand accounts. Major accounts include the White House, the Department of Defense, the Department of State, other federal agencies, authorized government contractors, and allied nations.
• Directly supported the President, unified and specified Commander in Chief Supreme, joint military operations, the Joint Chiefs of Staff, National Security Agency, Central Intelligence Agency, U.S. Allies, the Department of State, and other federal agencies.
• Safely and securely transported highly sensitive material to agencies supporting global defense, fighting terrorism abroad and at home.

Served as a casualty action/notification Casualty Operations Center NCO.

Provided policy and procedural guidance to Casualty Assistance Centers (CAC) located downrange and within Europe.

Received, reviewed, and validated casualty reports on all Active Duty, Separated, Retired, and Department of the Army (DA) civilian employees.

Telephonically notified the next of kin (NOK) of casualties listed as Very Seriously Ill (VSI) or Seriously Ill (SI).

Coordinated personal notification to the next of kin of all deceased soldiers and Department of the Army civilians.

Arranged casualty assistance for the Next of Kin (NOK), issued Invitational Travel Orders (ITO) to NOK of soldiers listed as Very Seriously Ill or Seriously Ill.

Authorized the payment of death gratuity, used a variety of automated systems to verify personal pay and dependent data, and recorded statistical data on all casualties.

Site support for multiple programs, including the Global Air Transportation Execution System (GATES).

GATES is the Air Mobility Command’s aerial port operations and management information system, designed to support automated cargo and passenger processing.

Process equipment movement throughout Europe and the Middle East.

Provide technical assistance with computer hardware and software.

Resolve issues via Remote Desktop Support.

Perform hardware and software installation, configurations, and updates as needed.

Provide technical support to Duty 9 Officer and mission couriers.

Monitoring and maintaining computer systems.

Resolve technical issues in a timely manner.