Jolene Litzau
Conway
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
12
12
years of professional experience
Work History
Attendance Interventionist
Horry County Schools
Conway
07.2022 - 10.2022
- Participated in professional development opportunities related to best practices for working with at-risk youth.
- Assisted with crisis prevention by intervening during situations that could escalate into conflicts or safety concerns.
- Maintained detailed records of all intervention activities and results.
- Enforced restorative justice initiatives designed to help address underlying problems that lead to misbehavior.
- Provided resources for families of at-risk youth regarding mental health services or community supports.
- Delivered parent and family training sessions to support behavior change in home and community environments.
- Provided crisis intervention and management to address immediate behavioral concerns safely and effectively.
Human Resource Manager
SE Co-Brand Ventures LLC
Pawleys Island
01.2020 - 05.2022
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in developing succession planning strategies for key positions within the organization.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Created job postings, tracked applicants and maintained applicant database.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Identified, screened and interviewed potential employees.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Recruited new employees and built relationships, driving visibility.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Provided HR consultation services to leadership and department heads.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Organized employee directories and updated individual contact information.
Multi-Unit General Manager
Pretzel King South East
Myrtle Beach
05.2010 - 12.2019
- Provided guidance and direction to subordinate managers in order to maximize productivity.
- Developed and implemented strategies to improve customer service, sales and profitability in all units.
- Conducted regular staff meetings to ensure effective communication across departments.
- Directed staffing, training and development activities within the units.
- Lead initiatives to enhance operational performance through process improvements and cost reduction measures.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained relationships with vendors to facilitate delivery of supplies on time and within budget.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
- Monitored inventory levels to ensure adequate supply of goods and materials at all times.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Reviewed employee performance evaluations regularly to assess job performance.
- Created budgets, managed costs and monitored financial performance of multiple units.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Master of Science - Management - Organizational Development & Design
Perdue Global University
West Lafayette, IN01-2016
Bachelor of Science - Human Services Administration
Perdue Global University
West Lafayette, IN01-2014
Skills
- Workplace enhancement
- Problem-solving
- Organizational skills
- Coaching and mentoring
- Process improvement
- Attention to detail
References
References available upon request.
Timeline
Attendance Interventionist
Horry County Schools
07.2022 - 10.2022
Human Resource Manager
SE Co-Brand Ventures LLC
01.2020 - 05.2022
Multi-Unit General Manager
Pretzel King South East
05.2010 - 12.2019
Master of Science - Management - Organizational Development & Design
Perdue Global University
Bachelor of Science - Human Services Administration
Perdue Global University
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