Travel
Pottery
Kayaking
Fishing
Volunteering
Gardening
Canning and Preserving
Jessica Lewis
Summerville
Summary
Dynamic leader with a proven track record at Bayer Heritage FCU, enhancing customer satisfaction and staff proficiency. Excelled in loan application processing and evaluation and relationship management, achieving significant process improvements and a low delinquency rate. Adept at fostering team talent and excelling under pressure, I bring strong leadership and interpersonal skills to every challenge.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Bayer Heritage FCU
03.2007 - Current
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Respond to customer concerns, working with manager to significantly increase customer satisfaction
- Assist in developing and managing employee schedules, balancing individual requests
- Implement process improvements to increase productivity.
- Process consumer loan applications and communicate with members upon loan officer review.
- Practice critical thinking and in-depth research while reviewing credit applications for risk factors and credit worthiness.
- Maintain friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prioritize the responsibilities of managing a branch of 7+ employees, processing consumer lending applications and underwriting consumer loans while maintaining member satisfaction, employee morale and a low delinquency rate
Education
Associate of Science - Human Services
Trident Technical College
North Charleston, SC05-2010
High School Diploma -
Cathedral Academy
North Charleston, SC05-2006
Skills
- Loan application evaluation
- Relationship building and management
- Strong leadership
- Strong interpersonal skills
- Loan product expertise
- Self-Motivated
- Performs well under pressure
- Avid learner
- Strong written and verbal communication
- Detail oriented trouble shooting skills
- Efficiently organized
- Microsoft Office
- Meridian Link
Interests
Timeline
Assistant Branch Manager
Bayer Heritage FCU
11.2015 - Current
Associate of Science - Human Services
Trident Technical College
High School Diploma -
Cathedral Academy
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