J. Michael Sharpe
Columbia
Summary
Dynamic professional with a proven track record as Operations Manager at Rytech of the Midlands, excelling in relationship building and operational efficiency. Successfully enhanced team productivity and morale through strategic problem-solving and recognition practices, driving significant improvements in customer service and achieving key sales goals.
Overview
6
6
years of professional experience
Work History
Owner/Operator Truck Driver
AI7
Columbia
01.2025 - Current
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Developed positive relationships with customers by providing excellent customer service.
Operations Manager
Rytech of the Midlands
Columbia
06.2019 - 01.2025
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managed staffing needs through recruitment, selection, on boarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Bachelor of Arts - Criminal Justice/ Business
Coppin State
Baltimore, MDSkills
- Relationship building
- Time management
- Operational efficiency
- Problem solving
- Team leadership
- Customer service
References
References available upon request.
Timeline
Owner/Operator Truck Driver
AI7
01.2025 - Current
Operations Manager
Rytech of the Midlands
06.2019 - 01.2025
Bachelor of Arts - Criminal Justice/ Business
Coppin State
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