Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joahna Medrano

Ladson

Summary

Dynamic professional with a proven track record in client relations and sales training, notably at Unitrust. Excelled in building robust customer relationships and expanding client bases, demonstrating exceptional communication and organizational skills. Managed a team at Las Tres Potras, fostering a productive environment and enhancing customer satisfaction. Achieved significant improvements in conflict resolution.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Agent

Unitrust
08.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Cleaner

The Cleaning Authority
02.2021 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Manager

Las Tres Potras
02.2024 - 08.2024

Server

Viva Tacos Y Tequila
06.2023 - 12.2023

Server

Agaves Cantina
03.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationship

Manager

Raspados De Fruta Food Truck
08.2020 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Pennfoster

Skills

  • Client relations
  • Customer assistance
  • Sales training

  • Cold calling
  • Conflict resolution
  • Relationship building
  • Reliable and responsible
  • Patience and tact
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Organization and time management

Languages

Spanish
Native or Bilingual

Timeline

Sales Agent

Unitrust
08.2024 - Current

Manager

Las Tres Potras
02.2024 - 08.2024

Server

Viva Tacos Y Tequila
06.2023 - 12.2023

Server

Agaves Cantina
03.2022 - 05.2023

Cleaner

The Cleaning Authority
02.2021 - Current

Manager

Raspados De Fruta Food Truck
08.2020 - 01.2023

Pennfoster
Joahna Medrano