Joan Holman
Rock Hill
Summary
Motivated worker with superior organizational and interpersonal skills paired with outstanding work ethic.
Dedicated to consistently meeting critical deadlines and increasing company productivity. Experienced in fast-paced environments and adaptable to last-minute changes, consistently earning high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, making every customer feel comfortable by assisting with their needs and creating positive experiences that increase customer loyalty.
Committed job seeker with a desire to take on new challenges.
Overview
19
19
years of professional experience
Work History
Bookkeeper, Retail Associate
Hobby Lobby
Rock Hill
11.2007 - Current
- Reset register cash, prepared daily deposits and cash orders
- Maintained and reconciled general ledger
- Reviewed employee expense reports for compliance with company policies
- Stocked and maintained department(s) in compliance to company standards
- Led departmental set up in new store openings
- Trained new staff on sales techniques, customer service protocols and company policies
- Organized displays to attract customers and promote sales
- Placed special orders and called customers when orders were fulfilled
- Held multiple roles from cashier, customer service manager, assistant manager and currently bookkeeper and department manager
Education
Rock Hill High School
Rock Hill, SCSome College (No Degree) - Liberal Arts and Sciences
York Technical College
Rock Hill, SCSkills
- Customer service
- Leadership
- Positive attitude
- Reliability and punctuality
- Problem solving
- Time management
- Written and verbal communication
- Phone etiquette
- Money handling
- Attention to detail
Accomplishments
- 5, 10 and 15 year service award
Affiliations
- Cancer survivor and mother who enjoys nature, travel, crafting and decorating
References
References available upon request.
Timeline
Bookkeeper, Retail Associate
Hobby Lobby
11.2007 - Current
Rock Hill High School
Some College (No Degree) - Liberal Arts and Sciences
York Technical College